BAMSI was selected to pilot the Coordinated Family Focused Care (CFFC) program when it was launched in 2002, one of 5 such programs statewide. The implementation of that led to growth and development in BAMSI’s infrastructure, its work with SED youth and their families, a deeper understanding of Wraparound, building strong community networks, along with increased communication and collaboration with hospitals, emergency rooms, emergency service providers, and other vital provider systems.
BAMSI was awarded the Brockton Community Service Agency (CSA) since 2009 and has worked diligently on program enhancements and development. The following staff support the program structure: Program Director: A Master’s level clinician licensed at the independent level with several years of clinical experience and expertise. Senior Care Coordinator: A Master’s level clinician licensed at the independent level with at least three years of experience in providing outpatient behavioral health services to youth and families. Senior Family Partner: A parent professional who has experience as a caregiver of a youth with serious emotional disturbance.
Intensive Care Coordinators: Bachelors level, Masters level licensed clinicians or license eligible, with experience in providing outpatient behavioral health services to children and families. Family Partners: An individual who delivers Family Support and Training services. Records Clerk/Administrative Assistant: Provides administrative support and assistance to the Program Director and staff in an effort to streamline operations and procedures in a timely yet organized manner. Billing Clerk: Provides monitoring and tracking of reporting and billing to ensure timely and accurate submissions. Child Psychiatrist: A board-certified Child Psychiatrist is available during normal business hours to provide consultation services.
|BROCKTON CSA'S CHALLENGES
|CURRENT PERFORMANCE ON DEVELOPMENT PLAN
|GOALS OVER 5 YEARS
|HOW DSRIP INVESTMENTS ADDRESS CHALLENGES, SUPPORT IMPROVEMENTS AND HELP CSA MEET OUR GOALS
Improve recruitment and retention strategies: The CSA offers extensive training to staff during their tenure. Training is generally in a formal, class setting or one-to-one with supervisors or state- certified Wraparound Coaches. This process is time- consuming, costly and utilizes many resources.
Improve WPPA scores on Natural Supports by 20%:
Improve WPPA scores and MPR scores related to cultural awareness, sensitivity and informed practice.
(Goal established on 1/26/18)
Training Enhancement, Coaching and Online Video Library.
BAMSI CSA has designed a 5- year Development Plan that includes coordination of time, effort and resources with Bay State Community Services.
The Brockton CSA will work collaboratively with Bay State to:
|Improve marketing and outreach efforts that support timely access to services and increased census: EOHHS projected almost 8,000 children/youth eligible for Community Partner services in Southeast. The CSA has served 200 unduplicated children/ youth each year, since inception. In light of the EOHHS initial projections, the Brockton CSA needs to do more to reach eligible youth/families.
Increase and sustain enrollment over 75 youth:
Successfully implement the Alternative Payment Methodology.
Increased access to care coordination and care management for ICC Engaged Members and Collaboration and Coordination with pediatric and other physical and behavioral health care providers across the care continuum.
Based on positive outcomes of the "Helpline at the Village" pilot, BAMSI will utilize the Operational Infrastructure/Systems Change funding to enhance this partnership through use of:
Replicating this pilot and lessons learned from the Village Pediatrics experience, BAMSI will:Outreach to 2-3 pediatric practices and expand this project throughout the Brockton CSA Area.
ENHANCE SECURE ELECTRONIC COMMUNICATION
Improve medical record documentation (date congruence, integration of documents, timeframes for completion met):
A manual tracking sheet currently being used to audit charts and in weekly supervision with each staff, to monitor timeliness of tasks and congruence of dates.
(Goal reviewed and updated 1/26/18)
Build on current technology efforts to ensure timely and safe exchange of electronic information/data.
BAMSI is well positioned and ready to fully implement its eHR at the CSA and will work with eHana and CSA partners to strengthen fidelity to the Wraparound process and improve care management.
Brockton CSA staff will: