CSE and Trial Court Virtual Services
A link to CSE's website is now available from the Trial Court’s Access to Justice Library Initiative, which offers access to virtual court services via the comfort and convenience of local libraries. Constituents can select the "Get child support help from DORCSE” link, which takes them right to our Mass.gov/CSE webpage. This will allow our mutual customers to access CSE's virtual services in a private space.
Virtual Counter Hours Expanded
The Virtual Counter is a way for our customers to meet face-to face with a child support specialist online over Zoom. Staff working on the Virtual Counter can help you with a variety of more complex issues related to your child support case such as license suspension, bank levy, tax intercept or modification of your order. It is convenient and our child support specialists – the same ones that you would meet with if you went to one of our offices in person – are ready to serve you!
All the same services, without any of the inconvenience.
Virtual Counter Hours: Monday through Friday, 8:30 AM to 4:30 PM
How to Translate into the Language You Want
You can choose a language for:
- Mass.gov (our website)
- Google Translate and
- Microsoft Edge.
You can also change the captions on YouTube.
To learn more, visit How to Translate a Website, Webpage, or Document into the Language You Want.
In Google Chrome, you can choose a language for your mobile device.
Do you need more help? These guides and videos will take you through the steps:
- Google Chrome for Mobile Devices guide (PDF)
- Google Translate for Documents guide (PDF)
- Translate Pages in Google Chrome (video)
- How to translate a web page using the Microsoft Edge Browser (video)
- How to adjust your caption settings on YouTube (video)
Google Translator Disclaimer
Google requires mass.gov to provide this disclaimer.
DOR Disclaimer
In the interest of providing broader language access, DOR is offering guides on how to use third-party software to translate content on the mass.gov website, MassTaxConnect, CSE Case Manager and other DOR content. However, these translations are only an approximation of DOR content. DOR does not guarantee the accuracy, or reliability of computerized translations. In addition, some applications, files, or items cannot be translated, including graphs, photos or images. If any questions or disputes arise concerning the accuracy of the information in translated versions of DOR content, the English language version controls.