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Child Support News

New Worcester office location open on May 21. Child Support has a new name. Learn how to access CSS & Court Virtual Services at select local libraries.

Updated: May 18, 2024

Table of Contents

New Location for Worcester Regional Office and Virtual Counter

The Child Support Services Worcester Office is now located at 18 Chestnut Street, Worcester, MA. We are open for our regular hours of 10:00 AM - 3:00 PM, Tuesday through Thursday as of May 21. 2024.

New Name: We are now Child Support Services Division

CSS: Child Support Services

We have changed our name from Child Support Enforcement to Child Support Services to reflect the services we provide to support the whole family. We work closely with parents who pay child support and parents and caretakers who receive child support, and our new name highlights our commitment to providing services to families in the Commonwealth. 

CSS and Trial Court Virtual Services

A link to CSS's website is now available from the Trial Court’s Access to Justice Library Initiative, which offers access to virtual court services via the comfort and convenience of local libraries. Constituents can select the "Get child support help from DORCSE” link, which takes them right to our Mass.gov/CSS webpage. This will allow our mutual customers to access CSS's virtual services in a private space.

Find a Job with MassHire

Start looking for jobs by matching your skills in your MassHire profile or resume. Register and then check out the Job Search page for more filters to refine your job search.

To begin, go to the MassHire JobQuest page.

How to Translate into the Language You Want

You can choose a language for:

  • Mass.gov (our website)
  • Google Translate and
  • Microsoft Edge.

You can also change the captions on YouTube.

To learn more, visit How to Translate a Website, Webpage, or Document into the Language You Want.

In Google Chrome, you can choose a language for your mobile device.

Do you need more help? These guides and videos will take you through the steps:

Google Translator Disclaimer

Google requires mass.gov to provide this disclaimer.  

DOR Disclaimer

In the interest of providing broader language access, DOR is offering guides on how to use third-party software to translate content on the mass.gov website, MassTaxConnect, CSS Case Manager and other DOR content. However, these translations are only an approximation of DOR content. DOR does not guarantee the accuracy, or reliability of computerized translations. In addition, some applications, files, or items cannot be translated, including graphs, photos or images. If any questions or disputes arise concerning the accuracy of the information in translated versions of DOR content, the English language version controls.

Virtual Counter Hours Expanded

The Virtual Counter is a way for our customers to meet face-to face with a child support specialist online over Zoom. Staff working on the Virtual Counter can help you with a variety of more complex issues related to your child support case such as license suspension, bank levy, tax intercept or modification of your order. It is convenient and our child support specialists – the same ones that you would meet with if you went to one of our offices in person – are ready to serve you!

All the same services, without any of the inconvenience.

Virtual Counter Hours: Monday through Friday, 8:30 AM to 4:30 PM


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