Consumer Pricing Accuracy Information

Important Consumer Notice

In-Aisle Price Scanner Sign

Do you have a price accuracy question or a question regarding scanner overcharge, unit pricing, insufficient weight, missing price signs, malfunctioning in aisle scanners or any other weights and measures issues?

Contact the Massachusetts Division of Standards with questions or complaints

Important Consumer Pricing Notice

As required by M.G.L. c. 94, §184C (i) and 202 CMR 7.07, if there is a discrepancy between the advertised price, sticker price, scanner price, display price, and checkout price on any grocery item,* the consumer pays the lowest price. In the case of food stores or food departments utilizing a consumer price scanner system, if the checkout price or scanner price is not the lowest price or does not reflect a qualifying discount, the consumer:

• Shall not be charged for one unit of the grocery item,* if the price is $10 or less;
• If the lowest price is more than $10, the consumer shall be charged the lowest
  price less $10 for one unit of the grocery item*; and

• Shall be charged the lowest price for any additional units of the same** grocery
  item* purchased.
   

  *Grocery item is defined by the state as any food, pet food or supply, disposable paper or plastic products, soap, household cleaner of any type, laundry product, and light bulbs.

  
  **Same is defined as any items that differ only by color, flavor, scent, and/or weight. Note: This includes all grocery items including random weight packages of meat, poultry, and fish.