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COVID-19 Driver Training Information

Detailed information on the deployment of the fully remote driver training and the hybrid Passenger Assistance Training (PAT) courses in response to the COVID-19 pandemic

Table of Contents

How to register your driver for remote Disability Awareness or Defensive Driving training

To register your driver, please access the MArtap driver training calendar to view available trainings. Each training is listed as "Disability Awareness – Online Webinar" or "Defensive Driving – Online Webinar."

How to register your driver for the hybrid PAT training

To register your driver, please access the MArtap driver training calendar to view available trainings. Please note that because the PAT training is a two-day course, there are two event listings on the calendar:

  1. Passenger Assistance Training - Online Webinar indicates the date & time the online webinars will be conducted.
  2. PAT Proficiency Practicum – LOCATION indicates the date, time and place the in-person proficiency practicum will be conducted.

Completing the registration form

When completing the registration form, the email address provided should be the address that is the best form of direct contact with the driver. If you are director/manager registering on behalf of your drivers, please do one of the following:

  1. Register each driver individually with their preferred email address so the driver can attend the webinar and take the exams on a personal device.
  2. Register each driver individually under your email address/an agency address so the driver(s) can attend the webinar and take the exams on an agency device; please ensure that your driver(s) then has access to the agency device within the next 24 hours so the driver(s) can take the exams.

Upon confirmation of your registration, you will receive the necessary login information via the GoToWebinar software. The GoToWebinar link CANNOT be shared!

While it is recommended that registrants attend the webinar from a laptop or desktop computer to view the presentation slides, a call-in option will also be provided.

How to register your driver for the in-person proficiency practicum for the PAT training

By submitting the registration form for the PAT training, you are effectively registering your driver for the in-person practicum. After your driver has successfully completed the online webinars and the SurveyMonkey exams, the trainer will reach out to the driver directly to schedule the one-on-one proficiency practicum. Each driver will be scheduled for 45-minute time window between 8:00AM and 5:00PM at the designated hosting location.

Can drivers register for one online PAT class and the in-person PAT proficiency exam of another?

No, your driver must take the PAT training as scheduled on the MArtap driver training calendar. Drivers must complete the online webinars, the SurveyMonkey exams and the in-person proficiency practicum within the three-day time period.

Can drivers register for Accessible Lift Use & Passenger Securement only?

No, currently, MArtap is asking that all PAT registrants participate in both the Disability Awareness module AND the Accessible Lift & Passenger Securement module, regardless of previous Disability Awareness certifications. The PAT certification received after successful completion of the training would then supersede any previous certifications. We apologize for any inconvenience this may cause.

Hosting a PAT training

MArtap is accepting hosting requests for the PAT training. Use this form to submit a Request to Host a MArtap Driver Training Session.

Organizations are allowed to register a maximum of five (5) of their own drivers per PAT training. Please note that we have added a series of additional questions to the hosting request form to help ensure that organizations can safely host a PAT training under pandemic conditions.

Hosting a Defensive Driving or Disability Awareness training

At this time MArtap is only accepting hosting requests for the PAT training. Defensive Driving and the standalone Disability Awareness training courses will be held remotely for the foreseeable future

Driver safety for in-person training during Covid-19

MArtap and RLS & Associates will take the following steps to help slow the spread of the COVID-19 virus:

  1. No more than 10 drivers are registered for a PAT training so that each event follows Governor Baker’s COVID-19 Order #57 of an applied limit of 10 persons for indoor gatherings.
  2. Only one participant will interact with the trainer at a time
  3. Each participant will be asked to wear a mask and gloves during the entire 45-minute proficiency practicum.
  4. Vehicles will be sanitized between each one-on-one proficiency practicum.
  5. All hosting locations are required to have ample space to accommodate social distancing.
  6. All hosting locations are required to check temperatures of all participants upon arrival.
  7. All hosting locations are required to have ample cleaning supplies, including paper towels, disinfectant spray or disinfectant wipes, hand sanitizer, and water and soap for hand washing.
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