EOTSS Cloud Hosting

Overview

The EOTSS cloud services team helps state agencies migrate applications and services, implement infrastructure enhancements, and update operating systems.   

EOTSS relies on a hybrid/multi-cloud hosting model and puts an emphasis on up-front planning with agencies to identify which hosting platform best fits their needs after reviewing their priorities, readiness, budget, delivery, management, and security. 

Current offerings include hybrid cloud, on-premises hosting, Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), and Software-as-a-Service (SaaS). 

Examples of services we offer

Amazon Web Services maintenance 
EOTSS can help with Amazon Web Services maintenance. It also helps agencies set a schedule for when to perform potentially disruptive actions like patching, updates, or installing software. 

Hardware upgrade 
Agencies can work with EOTSS to migrate from aging hardware to a cloud hosting solution. Many of these migrations include upgrading out-of-date operating systems and databases. 

Expansion 
EOTSS will help assess the need for expanding existing infrastructure. In most cases, EOTSS will recommend migrating to a cloud hosting solution and then address any expansion needs. 

Migration 
Migration involves moving a system from a state data center to a public cloud provider, which offers availability, scalability, and security above and beyond the existing on-premises options.

New Application 
EOTSS can help develop and implement new applications in the public cloud. 

Software-as-a-Service (SaaS)
As part of the EOTSS hybrid/multi-cloud hosting model, EOTSS will sometimes suggest using Software-as-a-Service, a software distribution model in which a cloud provider hosts applications and makes them available to end-users over the internet. 

Software Upgrade 
Agencies will reach out to EOTSS when they need to upgrade an application through a software upgrade, which can dramatically improve workflows and constituent satisfaction. 

Request services

Submit a project request 

Requests are received by either the EOTSS Chief Technology Officer, EOTSS Sr. Director of Cloud Services, Director of Service Account Managers, or EOTSS project managers. Once received, it will be documented in the project tracker and submitted to ServiceNow.  

EOTSS assigns an architect and project manager to oversee the project as well as infrastructure resources, security, and networking.

Project phases

At each step listed below, a project manager guides you to ensure consistent progress toward your goal and to meet the deadline on budget.

Technical discovery 
During the technical discovery phase, a project manager assigns team members, who will create technical designs, calculate cost estimates, and validate data replication, among other tasks.

Before the application is configured and tested, team members will complete an infrastructure build to ensure the move to configuration and testing goes smoothly. 

Application configuration, testing 
The project manager provides updates on progress and an overview of the capabilities while the application is configured and repeatedly tested before the application team signs off for User Acceptance Testing (UAT) and Quality Assurance Testing (QAT). 

Data migration
As data is migrated to the cloud, there is a troubleshooting process and the systems are configured before the application is certified by the owners, project manager, and cloud teams. Then it is onboarded, and a support structure is put in place. 

Security Scan 
During this phase, security scans are executed to identify potential vulnerabilities, which are remediated if identified. 

Rollout, cutover
The project manager coordinates the cutover operations, updates the inventory status, and oversees documentation cleanup. The Cloud Operations Team helps the customer and secretariat with handoff into an operationalized application. 

Completion
During the decommissioning phase, the app owners submit decommission requests to the project manager, systems are shut down, and a final documentation cleanup is performed. Then, tasks are transitioned to EOTSS Operational Support.