Eviction Diversion Initiative: Service Organization Trainings

Trainings, reference guides, and other resources are available with information about state programs intended to help prevent evictions and preserve housing stability in Massachusetts.

Trainings, reference guides, and other resources are available with information about state programs intended to help prevent evictions and preserve housing stability in Massachusetts. 

Below you can find the most up-to-date information on current state programs, including Residential Assistance for Families in Transition (RAFT), that can help households facing eviction, loss of utilities, and other housing emergencies.

NOTE: As of April 15, 2022, Massachusetts stopped accepting new applications for the federal Emergency Rental Assistance Program (ERAP) and the Subsidized Housing Emergency Rental Assistance (SHERA) program. All applications received after 4/15/22 will be considered for funding under the state’s Residential Assistance for Families in Transition (RAFT) program. For more information on the federal Emergency Rental Assistance programs, visit this page

DHCD is offering online trainings on the RAFT program, and will upload the video and presentation materials, including an FAQ, as they become available. Below you can also find guides and information on how to help applicants submit an application. It is very important that applicants submit complete applications with required documentation.

On this page you can also find information on other programs, such as legal services and mediation, as well as an archive of historical trainings related to the ERAP, SHERA, and Emergency Rental and Mortgage Assistance (ERMA) programs.

Trainings are ongoing and will be uploaded as they become available. Please check this site for updates.

Table of Contents

Commonly Used Resources

Trainings

Central Application

Legal Help and Community Mediation Resources

ARCHIVED: Eviction Diversion Initiative ERAP Trainings and Resources

Training:

ERAP Online Training Tool for service organizations and partners. (NOTE: Please use a supported browser like Google Chrome, Microsoft Edge, or Mozilla Firefox.) 

Training Guides:

It is very important that applicants complete applications in full when they first submit the application to a regional administering agency. It can take additional time if applications are incomplete, or if caseworkers are unable to get in contact with the applicant and/or the landlord.

We also encourage tenants to inform their landlord they are applying for rental assistance, as their information will be necessary to complete the approval process. 

We have created new guides and FAQs to help community based organizations and service organizations assist households in submitting a complete application.

Further documentation guidance

ARCHIVED: ERAP Training Webinars

ARCHIVED: Subsidized Housing Emergency Rental Assistance (SHERA) Program

ARCHIVED: Eviction Diversion Initiative Training HCECs

Additional Resources

ARCHIVED: Eviction Diversion Initiative Training Mediation Centers

Additional Resources

ARCHIVED: Eviction Diversion Initiative Training Rapid Rehousing

Additional Resources

ARCHIVED: Eviction Diversion Initiative Training Legal Services

Additional Resources

ARCHIVED: Eviction Diversion Initiative - Tenancy Preservation Program (TPP) Training

Additional Resources

ARCHIVED MARCH 2021: Eviction Diversion Initiative Training: RAFT and ERMA

Additional Resources

Date published: November 3, 2020
Last updated: November 3, 2020
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