Please note: TSS is reviewing and updating MFA-related information on Mass.gov as Microsoft prepares to discontinue text message (SMS) and phone call (voice) authentication in February 2027. Click here for the most up-to-date information and guidance.
Step 1. Enter your Commonwealth email as your username
Sign in to your commonwealth account with your user name and password at www.office.com
Step 2. Enter your network password and choose your authentication method
Enter your network password.
Choose your authentication method. Follow the instructions for your chosen method below
Option 1- Authenticate using a mobile app
Open your authenticator app and type the randomly generated code for your account into the Enter Code box.
You will receive confirmation on the computer screen
Option 2 - Passkey
Use this option if you use Microsoft Authenticator on your phone or trusted device.
Instructions on how to enroll using Passkey can be found in the link below
Passkey Instructions
Passkey shows in your Secure sign-in methods page
Option 3 - Windows Hello for Business (WHfB)
Use Windows Hello for Business to securely sign in using your Commonwealth Windows computer.
Windows Hello for Business is set up separately on each computer you use. If you use more than one computer, you’ll need to set it up on each device.
Windows Hello for Business Instructions
Option 4 - Security Key
Use this option if your agency has instructed you to use a physical security key.
Important: TSS does not purchase or distribute FIDO2 security keys for agency users. Each agency is responsible for purchasing and distributing security keys required for its users.
Security Key Instructions
| Date published: | January 7, 2019 |
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