Job description
POSITION:
Administrative Assistant III
Anticipated Hiring Range: $47,502 – $53,495
Full Salary Range: $47,502 – $61,449
Hours:
Monday, Wednesday & Thursday 8:30 a.m. to 5:00 p.m.
Tuesday 8:30 a.m. to 7:00 p.m.
Friday 8:30 a.m. to 12:30 p.m.
Position Purpose:
Performs high-level administrative support emphasizing strong customer service to achieve and maintain the efficient operation of the Retirement Board Office. Position requires the application of considerable judgement, confidentiality and timelines in the areas of refunds, transfers and rollovers, system make-ups and buybacks and maintenance of the system database. Reports to Assistant Director.
Essential Functions:
(All performed in compliance with MGL Chapter 32 and PERAC regulations)
- Performs a range of administrative and clerical functions including but not limited to: greets and directs inquiries from the public; answers and directs incoming phone calls; processes and tracks incoming and outgoing department mail; prepares documents, reports and correspondence; maintains and scans departmental files; and orders department supplies.
- Provides routine information to the public regarding retirement system practices and procedures.
- Conducts enrollment orientations and establishes new member accounts.
- Processes and posts retirement deductions into member accounts.
- Maintains system database records of members and retirees.
- Performs the duties required for member refunds, transfers and rollovers as required by MGL, Ch. 32 and IRS regulations.
- Calculates the amount of buybacks and make-ups, including correspondence to the member.
- Monitors the retirement email account to make sure all are addressed.
Qualifications:
- Bachelor’s Degree in a business or related field preferred.
- Must have a High School diploma or equivalent, one to three (1-3) years of office experience, or an equivalent combination of education and experience.
- Knowledge of:
- Office policies, procedures, and etiquette.
- General computing including Microsoft Office Suite, Adobe, and other department specific computer applications.
- Retirement and/or financial services knowledge preferred.
- Massachusetts General Laws Chapter 32 and PERAC regulations preferred.
- Ability to:
- Communicate in person, over the phone, or via e-mail.
- Maintain effective working relationships with others.
- Work with detailed and confidential information.
- Perform multiple tasks in a timely and accurate manner.
- Work independently and be self-motivated.
- Skills:
- Customer service and working with the public
- Organization
- Strong Communication
- Accuracy and thoroughness
- Data Processing
- Math
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to view computer screens and work with details for extended periods of time. Must be able to communicate written and verbally. Vision and hearing at or correctable to typical ranges.
Job Environment:
Work is generally performed in a moderate noise environment under general office conditions with interruptions.
How to Apply:
Interested persons should submit a cover letter and resume to:
Frank E. Pettengill, Executive Director
Framingham Retirement Board
150 Concord Street, Room B-31
Framingham, MA 01702
Or via email to: fpettengill@framinghamma.gov
*Confirmation of email receipt will be sent
Deadline: This position will remain open until a qualified applicant is obtained.
The Framingham Retirement Board is an Equal Opportunity Employer.
| Date published: | January 10, 2025 |
|---|---|
| Last updated: | February 20, 2025 |