Upcoming Provider Trainings & Support
To prepare MassHealth dental providers for administrative and operational transition changes, DentaQuest will host virtual training sessions and office hours.
You do not need to register in advance for the trainings or office hours. Simply click on the link on the day and time to join the virtual session.
If you are unable to attend, the training will be recorded and posted at masshealth-dental.org.
Virtual Training Sessions
- 11:30 a.m. Wednesday, February 4, 2026 – Join Teams Meeting
- Or call in (audio only): 929-235-8420
- Phone conference ID: 934 052 127#
- 1:00 p.m. Thursday, February 5, 2026 – Join Teams Meeting
- Or call in (audio only): 929-235-8420
- Phone conference ID: 845 369 517#
- 11:00 a.m. Friday, February 6, 2026 – Join Teams Meeting
- Or call in (audio only): 929-235-8420
- Phone conference ID: 412 511 213#
Virtual Open Office Hour
- 9:00 a.m. Wednesday February 4, 2026 – Join Teams Meeting
- Or call in (audio only): 929-235-8420
- Phone conference ID: 186 048 893#
- 12:00 p.m. Thursday February 5, 2026 – Join Teams Meeting
- Or call in (audio only): 929-235-8420
- Phone conference ID: 923 228 688#
Frequently Asked Questions (Updated February 4, 2026)
What does this transition mean, and when is it happening?
MassHealth’s Dental Third-Party Administrator transitioned from BeneCare to DentaQuest February 1, 2026.. There are no changes to MassHealth dental benefits or eligibility.
As of February 1, 2026, please visit masshealth-dental.org or call 866-616-2699 for MassHealth Dental Customer Service, supported by DentaQuest.
Please note: BeneCare customer service will remain available only for claims, prior authorization requests, or reconsiderations submitted to BeneCare on or before the transition deadline on Friday, January 30. Call 844-MH-DENTL (844-643-3685) and listen carefully to the prompts to select the correct option.
When will my outstanding claims and payment issues be fixed?
MassHealth remains fully committed to the accurate processing of historical claims and will continue working closely with BeneCare and providers to resolve outstanding issues, even after the transition to DentaQuest.
BeneCare continues to remediate claims, and related payments are expected to be issued over the next few weeks. A post-transition claims remediation approach is being developed, and MassHealth expects to share further guidance on next steps following the transition.
What should I do if I still have unresolved claims after the transition to DentaQuest?
At this time, no immediate action is required from providers. MassHealth will share guidance on next steps for final claims remediation after the transition to DentaQuest is complete.
Providers should not resubmit any claims to DentaQuest that were previously submitted to BeneCare unless instructed otherwise by MassHealth. This includes reconsiderations related to claims previously submitted to BeneCare.
If you would like to share input to help inform the final claims remediation approach, you have the option to complete The Post-Transition Claims Remediation Input Form. The information collected will help MassHealth better understand remaining issues and plan appropriate follow-up actions. Please note that this form is for informational and development purposes only and will not resolve individual claims. Please do not share patient-level information or details via this form.
Your concerns are important to us. We remain committed to working with you to resolve issues and ensure appropriate payment.
How should MassHealth dental providers submit claims, prior authorization requests, and other routine operational tasks?
As of February 1, 2026, please visit masshealth-dental.org to access the DentaQuest provider portal to submit credentialing and re-credentialing paperwork; claims and prior authorization requests; and reconsiderations, inquiries, and voids.
Providers should not submit any claims to DentaQuest that were previously submitted to BeneCare unless instructed otherwise by MassHealth. This includes reconsiderations related to claims previously submitted to BeneCare.
MassHealth is committed to accurately processing historical claims and will continue working to resolve historical issues after the transition. A post-transition claims remediation approach is currently being developed, and MassHealth expects to share further guidance on next steps following the transition.
What were the submission deadlines for BeneCare, and what happens if they were missed?
The submission deadlines to BeneCare have now passed.
As of February 1, 2026, please visit masshealth-dental.org to access the DentaQuest provider portal to submit credentialing and re-credentialing paperwork; claims and prior authorization requests; and reconsiderations, inquiries, and voids.
Providers should not submit any claims to DentaQuest that were previously submitted to BeneCare unless instructed otherwise by MassHealth. This includes reconsiderations related to claims previously submitted to BeneCare.
MassHealth is committed to accurately processing historical claims and will continue working to resolve historical issues after the transition. A post-transition claims remediation approach is currently being developed, and MassHealth expects to share further guidance on next steps following the transition.
What are the support measures in place for the transition?
Timely Filing Extension:
- Timely filing is temporarily extended to 345 days, through March 31, 2026 per Dental Bulletin 56.
- Beginning April 1, 2026, the standard 90-day timely filing requirement will apply.
Prior Authorization Approvals from BeneCare:
- DentaQuest will receive open, approved prior authorizations from BeneCare along with each member’s treatment history.
- Prior authorizations approved by BeneCare will be converted to a DentaQuest prior authorization number.
- These converted prior authorizations will be automatically consumed when a claim is received for the approved services.
If you can’t locate a converted prior approval on the provider web portal masshealth-dental.org, please do the following.
- Submit a copy of the original prior authorization approval as an attachment with your electronic claim submission.
How will the transition affect the upcoming claims payment schedule?
Due to the financial cycle timeline, the claims payment for the first three weeks in February (February 1–17, 2026) will be for claims received and processed by BeneCare. The claim status and remittance advice for these claims will be available on the BeneCare portal.
The first MassHealth claims payments to providers for DentaQuest-processed claims will be made on February 23, 2026 (Run 100874). Starting with Run 100874 and after, claim status and remittance advice will be available on the DentaQuest portal.
Additionally, there will be slight changes to claims payment timing for Runs 100873 and 100874 due to the upcoming Office of the Comptroller system upgrade in mid-February.
The table below outlines the claims payment schedule and responsible TPA during the first five weeks after the TPA transition.
| Pay Date | Run | Responsible TPA | Claims Included in Run by Receipt and Processing Date | Notes |
|---|---|---|---|---|
| February 2, 2026 | 100871 | BeneCare | January 14–20, 2026 | Regular weekly claims processed by BeneCare |
| February 9, 2026 | 100872 | BeneCare | January 21–27, 2026 | Regular weekly claims processed by BeneCare |
| February 16, 2026 | 100873 | BeneCare | January 28–30, 2026 | LAST BeneCare-processed claims payment. Only includes three days due to the TPA transition (anticipated to be lower than normal). Due to the Comptroller’s Office system upgrade, this payment may be issued one or two days earlier than usual. |
| February 23, 2026 | 100874 | DentaQuest | February 1–10, 2026 | FIRST DentaQuest-processed claims payment. Includes three additional days due to the TPA transition (anticipated to be higher than normal). Due to the Comptroller’s Office system upgrade, this payment may be issued one or two days later than usual. |
| March 2, 2026 | 100875 | DentaQuest | February 11–17, 2026 | Regular weekly claims processed by DentaQuest |
What is the Office of the Comptroller, and how does it affect dental claims payments?
- The Office of the Comptroller oversees the Commonwealth’s financial systems and processes, including MassHealth dental claims payments and VendorWeb.
- The Comptroller’s Office is expected to implement a system upgrade in mid-February 2026.
- As a result, payment issue dates for all MassHealth providers, including dental providers, may shift slightly:
- Payments for Run 100873 (week of February 16) may be issued one to two days earlier than usual, and
- Payments for Run 100874 (week of February 23) may be issued one to two days later than usual.
- VendorWeb is expected to be available during the system upgrade, but no new information will be posted during the system upgrade.
Will the MassHealth clearinghouse payer ID still be CKMA1?
The MassHealth clearinghouse payer ID will still be CKMA1. The MassHealth payer ID will not change.
When should I reach out to the DentaQuest EDI Team?
You only need to reach out to the DentaQuest EDI Team if you are a new participating MassHealth provider since April 2025 and need to set up an Electronic Remittance Advice (ERA) with DentaQuest or if you need to set up a direct EDI / trading partner agreement with DentaQuest.
If one of these situations applies to you, please email EDI@greatdentalplans.com for assistance.
When can I start using the DentaQuest provider portal again?
Providers can log in and register for the portal on or after February 1, 2026, by visiting Provider.MassHealth-Dental.org.
Logging in to the DentaQuest portal
Providers can log in using the username and password they used during DentaQuest's previous administration (March 2025).
Forgot your password?
If you do not remember your password, please follow these steps on or after February 1, 2026.
- Navigate to the Sign In page at Provider.MassHealth-Dental.org.
- Click Forgot Password?
- Enter your User ID (the email address you used to create your account)
- If your User ID clears out on the first attempt, please enter it again and click OK.
- If you receive an error message and your account is not found, try entering any other email addresses you may have used to create your account. If your account is still not found, please visit the Registration page and create a new account.
- Click Next.
- A confirmation message will appear, asking you to check your email.
- Check your email Inbox and Spam/Junk folder for the Reset Password email.
- In the email, click Reset Password to create a new password for your portal account. You will be redirected to a new browser page. Be sure to save your new password.
- After successfully creating your new password, you will be automatically logged in to your portal account.
Can I still access the BeneCare provider portal?
The BeneCare provider portal will continue to be available for read-only access through September 30, 2026, at providers.massdhp.com.
Providers are encouraged to download any necessary information for their records. Historical information (such as remittance advice and claims status) will not transfer to the DentaQuest portal.
Where can I find resources that were previously available on the BeneCare website?
Resources that were previously available on the BeneCare website can be found through the following links.
- MassHealth / BeneCare EOB Reason Code Crosswalk
- Provider Job Aid: Recoupment of Interim Payment Advances
- BeneCare Weekly Email Update: January 26,2026
- BeneCare Weekly Slides Update: January 29,2026
- Final BeneCare Weekly Email Update: February 2, 2026
How can I stay informed about this transition?
Please check this page frequently and attend a provider training session. You can also sign up for future timely emails about the transition by completing a Dental Administrator Transition Communications request form.
| Date published: | October 1, 2025 |
|---|---|
| Last updated: | February 4, 2026 |