MSRB By the Numbers

Monthly statistics for the Massachusetts State Retirement Board

MSRB By the Numbers / July 2025

The State Retirement Board (MSRB) is working diligently to process the thousands of pending benefit requests and inquiries we regularly receive. We thank our members for their continued understanding.

• In July, the MSRB issued $259m in benefits to more than 72,349 retirees and beneficiaries. As of 2025, the MSRB has issued $1.79 billion in benefits.
• The MSRB added 198 new benefit payees. As of 2025, the MSRB has added 1,730 new benefit payees.
• Accelerated payments were provided to 37 new retirees, totaling $338k in gross retro-benefits approved for payment in mid-July. As of 2025, 407 have received the accelerated payment, totaling $3.88m in gross retro-benefits.
• For the payroll periods running June 28 through July 25, the MSRB Disbursement Unit processed 296 refunds/rollovers/transfers totaling approximately $5.79m in net funds issued. As of 2025, the number of disbursements is 2,489, totaling $47.92m in net funds issued.
• MSRB staff fielded approximately 9,253 telephone calls for July 2025 that were made to the main department extensions. Over 5,857 calls were taken by the Call Center and over 826 by our Member Account Management and Retiree Benefit Account Management Units.  (This data does not take into consideration those calls made directly to staff extensions.)
• As of July 31, 2025, 57,172 retirees/survivors subscribe to the monthly MSRB Retiree eNews Bulletin. This represents approximately 79% of our total retirees/beneficiaries.