MSRB By the Numbers

Monthly statistics for the Massachusetts State Retirement Board

MSRB By the Numbers / February 2025

The State Retirement Board (MSRB) is working diligently to process the thousands of pending benefit requests and inquiries we regularly receive. We thank our members for their continued understanding.

February 2025 MSRB by the Numbers

• In February, the MSRB issued $254m in benefits to more than 72,031 retirees and beneficiaries. As of 2025, the MSRB has issued $508m in benefits. 
• The MSRB added 359 new benefit payees. As of 2025, the MSRB has added 649 new benefit payees. 
• Accelerated payments were provided to 68 new retirees totaling $589k in gross retro-benefits approved for payment in mid-February. As of 2025, 147 have received the accelerated payment, totaling $1.68m in gross retro-benefits. 
• For the payroll periods running February 1 through February 28, the MSRB Disbursement Unit processed 384 refunds/rollovers/transfers totaling approximately $7.56m in net funds issued. As of 2025, the number of disbursements is 783 totaling $15.23m in net funds issued.
• MSRB staff fielded approximately 9,675 telephone calls for February 2025 that were made to the main department extensions. Over 6,604 calls were taken by the Call Center and over 793 by our Member Account Management and Retiree Benefit Account Management Units.  (This data does not take into consideration those calls made directly to staff extensions.)
• As of February 28, 2025, 56,121 retirees/survivors subscribe to the monthly MSRB Retiree eNews Bulletin. This represents approximately 78% of our total retirees/beneficiaries.