MSRB By the Numbers

Monthly statistics for the Massachusetts State Retirement Board

MSRB By the Numbers / November 2025

The State Retirement Board (MSRB) is working diligently to process the thousands of pending benefit requests and inquiries we regularly receive. We thank our members for their continued understanding.

November 2025 MSRB by the Numbers

• In November, the MSRB issued $263m in benefits to more than 72,845 retirees and beneficiaries. As of 2025, the MSRB has issued $2.84 billion in benefits.
• The MSRB added 242 new benefit payees. As of 2025, the MSRB has added 2,873 new benefit payees.
• Accelerated payments were provided to 66 new retirees, totaling $853k in gross retro-benefits approved for payment in mid-November. As of 2025, 618 have received the accelerated payment, totaling $6.38m in gross retro-benefits.
• For the payroll periods running November 1 through November 28, the MSRB Disbursement Unit processed 345 refunds/rollovers/transfers totaling approximately $7.34m in net funds issued. As of 2025, the number of disbursements is 4,214, totaling $82.63m in net funds issued.
• MSRB staff fielded approximately 6,891 telephone calls for November 2025 that were made to the main department extensions. Over 4,678 calls were taken by the Call Center and over 391 by our Member Account Management and Retiree Benefit Account Management Units.  (This data does not take into consideration those calls made directly to staff extensions.)
• As of November 30, 2025, 57,757 retirees/survivors subscribe to the monthly MSRB Retiree eNews Bulletin. This represents approximately 79% of our total retirees/beneficiaries.