MSRB By the Numbers

Monthly statistics for the Massachusetts State Retirement Board

MSRB By the Numbers / May 2025

The State Retirement Board (MSRB) is working diligently to process the thousands of pending benefit requests and inquiries we regularly receive. We thank our members for their continued understanding.

• In May, the MSRB issued $256m in benefits to more than 72,235 retirees and beneficiaries. As of 2025, the MSRB has issued $1.28 billion in benefits. 
• The MSRB added 192 new benefit payees. As of 2025, the MSRB has added 1,300 new benefit payees. 
• Accelerated payments were provided to 38 new retirees, totaling $310k in gross retro-benefits approved for payment in mid-May. As of 2025, 325 have received the accelerated payment, totaling $3.25m in gross retro-benefits. 
• For the payroll periods running April 26 through May 30, the MSRB Disbursement Unit processed 421 refunds/rollovers/transfers totaling approximately $7.82m in net funds issued. As of 2025, the number of disbursements is 1,898, totaling $36.7m in net funds issued.
• MSRB staff fielded approximately 7,380 telephone calls for May 2025 that were made to the main department extensions. Over 5,046 calls were taken by the Call Center and over 460 by our Member Account Management and Retiree Benefit Account Management Units.  (This data does not take into consideration those calls made directly to staff extensions.)
• As of May 31, 2025, 56,778 retirees/survivors subscribe to the monthly MSRB Retiree eNews Bulletin. This represents approximately 79% of our total retirees/beneficiaries.