MSRB By the Numbers

Monthly statistics for the Massachusetts State Retirement Board

MSRB By the Numbers / February 2026

The State Retirement Board (MSRB) is working diligently to process the thousands of pending benefit requests and inquiries we regularly receive. We thank our members for their continued understanding.

MSRB By the Numbers Infographic - February 2026

• In February, the MSRB issued $265m in benefits to more than 73,167 retirees and beneficiaries. As of 2026, the MSRB has issued $530m in benefits.
• The MSRB added 323 new benefit payees. As of 2026, the MSRB has added 527 new benefit payees.
• Accelerated payments were provided to 54 new retirees, totaling $703k in gross retro-benefits approved for payment in mid-February. As of 2026, 84 have received the accelerated payment, totaling $1.02m in gross retro-benefits.
• For the payroll periods running January 31 through February 27, the MSRB Disbursement Unit processed 322 refunds/rollovers/transfers totaling approximately $6.10m in net funds issued. As of 2026, the number of disbursements is 642, totaling $11.44m in net funds issued.
• MSRB staff fielded approximately 10,157 telephone calls for February 2026 that were made to the main department extensions. Over 6,951 calls were taken by the Call Center and over 762 by our Member Account Management and Retiree Benefit Account Management Units.  (This data does not take into consideration those calls made directly to staff extensions.)
• As of February 28, 2026, 58,322 retirees/survivors subscribe to the monthly MSRB Retiree eNews Bulletin. This represents approximately 80% of our total retirees/beneficiaries.