MSRB By the Numbers

Monthly statistics for the Massachusetts State Retirement Board

MSRB By the Numbers / August 2025

The State Retirement Board (MSRB) is working diligently to process the thousands of pending benefit requests and inquiries we regularly receive. We thank our members for their continued understanding.

• In August, the MSRB issued $261m in benefits to more than 72,556 retirees and beneficiaries. As of 2025, the MSRB has issued $2.05 billion in benefits.
• The MSRB added 365 new benefit payees. As of 2025, the MSRB has added 2,095 new benefit payees.
• Accelerated payments were provided to 37 new retirees, totaling $463k in gross retro-benefits approved for payment in mid-August. As of 2025, 444 have received the accelerated payment, totaling $4.34m in gross retro-benefits.
• For the payroll periods running July 26 through August 29, the MSRB Disbursement Unit processed 440 refunds/rollovers/transfers totaling approximately $8.51m in net funds issued. As of 2025, the number of disbursements is 2,929, totaling $56.43m in net funds issued.
• MSRB taff fielded approximately 8,833 telephone calls for August 2025 that were made to the main department extensions. Over 5,530 calls were taken by the Call Center and over 720 by our Member Account Management and Retiree Benefit Account Management Units.  (This data does not take into consideration those calls made directly to staff extensions.)
• As of August 31, 2025, 57,355 retirees/survivors subscribe to the monthly MSRB Retiree eNews Bulletin. This represents approximately 79% of our total retirees/beneficiaries.