MSRB By the Numbers

Monthly statistics for the Massachusetts State Retirement Board

MSRB By the Numbers / April 2026

The State Retirement Board (MSRB) is working diligently to process the thousands of pending benefit requests and inquiries we regularly receive. We thank our members for their continued understanding.

MSRB By the Numbers - April 2026

• In April, the MSRB issued $266m in benefits to more than 73,301 retirees and beneficiaries. As of 2026, the MSRB has issued $1.06b in benefits. 
• The MSRB added 231 new benefit payees. As of 2026, the MSRB has added 982 new benefit payees. 
• Accelerated payments were provided to 60 new retirees, totaling $810k in gross retro-benefits approved for payment in mid-April. As of 2026, 201 have received the accelerated payment, totaling $2.5m in gross retro-benefits. 
• For the payroll periods running March 28 through April 24, the MSRB Disbursement Unit processed 288 refunds/rollovers/transfers totaling approximately $6.15m in net funds issued. As of 2026, the number of disbursements is 1,280, totaling $24.99m in net funds issued.
• MSRB staff fielded approximately 8,929 telephone calls for April 2026 that were made to the main department extensions. Over 6,145 calls were taken by the Call Center and over 749 by our Member Account Management and Retiree Benefit Account Management Units.  (This data does not take into consideration those calls made directly to staff extensions.)
• As of April 30, 2026, 58,641 retirees/survivors subscribe to the monthly MSRB Retiree eNews Bulletin. This represents approximately 80% of our total retirees/beneficiaries.