MSRB By the Numbers / September 2024
The State Retirement Board (MSRB) is working diligently to process the thousands of pending benefit requests and inquiries we regularly receive. We thank our members for their continued understanding.
- In September, the MSRB issued $252m in benefits to more than 71,352 retirees and beneficiaries. For 2024, the total benefits issued are more than $2.23b.
- The MSRB added 347 new benefit payees. The total for 2024 is 2,068 new benefit recipients.
- Accelerated payments were provided to 78 new retirees totaling $1.26m in gross retro-benefits approved for payment in mid-September. In 2024, the Board issued 640 accelerated payments, totaling over $11.09m in retro payments.
- For the payroll periods running August 31 through September 28, the MSRB Disbursement Unit processed 482 refunds/rollovers/transfers totaling approximately $9.53m in net funds issued. In 2024, the Disbursement Unit had processed more than 4,331 refunds/rollovers/transfers, totaling over $86.76m in net funds issued.
- MSRB staff fielded approximately 8,348 telephone calls for September 2024 that were made to the main department extensions. Over 5,254 calls were taken by the Call Center and over 738 by our Member Account Management and Retiree Benefit Account Management Units. (This data does not take into consideration those calls made directly to staff extensions.)
- As of September 30, 2024, there were 55,126 retirees/survivors who subscribe to the monthly MSRB Retiree eNews Bulletin. This represents approximately 77% of our total retirees/beneficiaries.
Additional Resources
Open PDF file, 293.86 KB,
September 2024 MSRB By the Numbers Infographic
(English, PDF 293.86 KB)