MSRB By the Numbers

Monthly statistics for the Massachusetts State Retirement Board

MSRB By the Numbers / September 2025

The State Retirement Board (MSRB) is working diligently to process the thousands of pending benefit requests and inquiries we regularly receive. We thank our members for their continued understanding.

• In September, the MSRB issued $262m in benefits to more than 72,603 retirees and beneficiaries. As of 2025, the MSRB has issued $2.31 billion in benefits.
• The MSRB added 272 new benefit payees. As of 2025, the MSRB has added 2,367 new benefit payees.
• Accelerated payments were provided to 51 new retirees, totaling $572k in gross retro-benefits approved for payment in mid-September. As of 2025, 495 have received the accelerated payment, totaling $4.91m in gross retro-benefits.
• For the payroll periods running August 30 through September 26, the MSRB Disbursement Unit processed 453 refunds/rollovers/transfers totaling approximately $9.47m in net funds issued. As of 2025, the number of disbursements is 3,382, totaling $65.91m in net funds issued.
• MSRB staff fielded approximately 9,656 telephone calls for September 2025 that were made to the main department extensions. Over 6,158 calls were taken by the Call Center and over 728 by our Member Account Management and Retiree Benefit Account Management Units.  (This data does not take into consideration those calls made directly to staff extensions.)
• As of September 30, 2025, 57,498 retirees/survivors subscribe to the monthly MSRB Retiree eNews Bulletin. This represents approximately 79% of our total retirees/beneficiaries.