Massachusetts State Retirement Board (MSRB)

The MSRB administers the Massachusetts State Employees' Retirement System (MSERS) for state employees and certain other employees of public entities. The MSERS is a contributory defined benefit system governed by Massachusetts General Law Chapter 32. The system provides retirement, disability, survivor, and death benefits to its members and their beneficiaries.

Important Update:

MSRB Operations

MSRB offices are located in Boston and Springfield. At this time, a limited number of staff are working on site daily and other staff are working remotely. Telephone hours are 8 AM to 5 PM Monday through Friday, except on State Holidays. (617) 367-7770. If prompted, please leave a voice message and staff will return your call as soon as possible.

Our general email address is Department specific emails may be found here.

Members of the State Employees’ Retirement System may visit our offices to drop off completed retirement applications, forms, and other documents at: (1) the MSRB’s Boston office at One Winter Street, Downtown Crossing; (2) the MSRB’s Springfield office 436 Dwight Street, Room 109A.

Drop-off hours at both offices are Monday through Friday from 10:00 AM - 3:00 PM, except on state holidays.

Limited in-person services are available at our Boston office. Please click here to view the MSRB Member In-Person Visit Protocols & Requirements.

Contact Us


Boston Office
One Winter Street, 8th Floor, Boston, MA 02108
Springfield Office
436 Dwight Street, Room 109A, Springfield , MA 01103


Drop-off hours at both offices are Monday through Friday from 10:00 AM - 3:00 PM, except on state holidays.

Bypass the call center if you know your party's extension.

Toll Free 800-392-6014

For those calling from Massachusetts only.

Who we serve

The MSRB serves members of the Massachusetts State Employees’ Retirement System (MSERS), including active and retired state employees and their beneficiaries, and certain other employees of public entities including members of the Judiciary. The Board also administers the former Massachusetts Turnpike Authority Employees’ Retirement System. Membership in the system is mandatory for nearly all state employees who are employed on a part-time (minimum half-time) or full-time permanent basis.


Recent news & announcements


MSRB November 2022 Retiree eNews Bulletin 

11/30/2022 Massachusetts State Retirement Board

Upcoming Events


Related organizations

Massachusetts State Retirement Board Fact Sheet