The MSRB administers the Massachusetts State Employees' Retirement System (MSERS) for state employees and certain other employees of public entities. The MSERS is a contributory defined benefit system governed by Massachusetts General Law Chapter 32. The system provides retirement, disability, survivor, and death benefits to its members and their beneficiaries.
MSRB offices in Boston and Springfield are closed to the public. During this period a limited number of MSRB staff are working on site in Boston and Springfield, and other staff are working remotely. Telephone hours are 8 AM to 5 PM Monday through Friday, except on State Holidays. (617) 367-7770. If prompted, please leave a voice message and staff will return your call as soon as possible.
Members of the State Employees’ Retirement System may drop-off completed applications, forms, and other documents at the MSRB’s Boston office at One Winter Street, Downtown Crossing on the following days: Monday, Wednesday and Fridays only from 10:00 AM - 3:00 PM. Please click here to view the MSRB Boston In-Person Visit Protocols & Requirements.
And, the drop-off schedule for MSRB’s Springfield office located at 436 Dwight Street, Room 109A is: Tuesdays and Thursdays only from 10:00 AM - 2:00 PM. Please click here to view the MSRB Springfield In-Person Visit Protocols & Requirements.
USPS is Changing Its Delivery Times for First Class Mail
Starting on October 1, the US Postal Service began changing its first-class mail delivery times. The postal service's current three-day delivery standard for first-class mail delivered anywhere in the U.S. will drop to five days. Please take this into consideration and expect that applications, letters and other mail could take up to five days to reach their destinations and vice versa.
Open Mon.-Fri. 7:45 am - 5:00 pm (Currently Closed to the Public.)
Bypass the call center if you know your party's extension.
For those calling from Massachusetts only.
Who we serve
The MSRB serves members of the Massachusetts State Employees’ Retirement System (MSERS), including active and retired state employees and their beneficiaries, and certain other employees of public entities including members of the Judiciary. The Board also administers the former Massachusetts Turnpike Authority Employees’ Retirement System. Membership in the system is mandatory for nearly all state employees who are employed on a part-time (minimum half-time) or full-time permanent basis.