The MSRB administers the Massachusetts State Employees' Retirement System (MSERS) for state employees and certain other employees of public entities. The MSERS is a contributory defined benefit system governed by Massachusetts General Law Chapter 32. The system provides retirement, disability, survivor, and death benefits to its members and their beneficiaries.
MSRB offices are located in Boston and Springfield. At this time, a limited number of staff are working on site daily and other staff are working remotely. Telephone hours are 8 AM to 5 PM Monday through Friday, except on State Holidays. (617) 367-7770. If prompted, please leave a voice message and staff will return your call as soon as possible.
Members of the State Employees’ Retirement System may visit our offices to drop off completed retirement applications, forms, and other documents at: (1) the MSRB’s Boston office at One Winter Street, Downtown Crossing; (2) the MSRB’s Springfield office 436 Dwight Street, Room 109A.
Drop-off hours at both offices are Monday through Friday from 10:00 AM - 3:00 PM, except on state holidays.
Limited in-person services are available at our Boston office. Please click here to view the MSRB Member In-Person Visit Protocols & Requirements.
Open Mon.-Fri. 7:45 am - 5:00 pm (Currently Closed to the Public.)
Bypass the call center if you know your party's extension.
For those calling from Massachusetts only.
Who we serve
The MSRB serves members of the Massachusetts State Employees’ Retirement System (MSERS), including active and retired state employees and their beneficiaries, and certain other employees of public entities including members of the Judiciary. The Board also administers the former Massachusetts Turnpike Authority Employees’ Retirement System. Membership in the system is mandatory for nearly all state employees who are employed on a part-time (minimum half-time) or full-time permanent basis.