FAQs About New Registration System
How will I register?
- Start by accessing the OIG Course Catalog on the OIG Academy landing page. Click the “Log In Or Create a New Account” blue button.
- Click on the word "Catalog" to immediately view our upcoming courses.
- Once in the catalog, click on course titles to view descriptions.
- Once you decide on a course(s), you may then review more details and begin the registration process by clicking “View Offerings.” Here you can select the course section by date and time. To see the time a course is offered, click the minus button to the left of the course title. Once you decide on a course, click “Enroll” and add the course to your shopping cart.
- Once you have selected all the courses you wish to take for a semester, open the shopping cart and check out. This will direct you to a registration form if you have not yet set up an account.
- Fill out the registration form and click “Register.”
- You will need to click “Make Payment” and follow the instructions contained in the auto-generated email that will be sent to you.
Please view the tutorial video to better understand navigating the OIG Academy dashboard.
Video: Navigating the OIG Academy Dashboard
Skip this video Navigating the OIG Academy Dashboard.Once I register and pay, what happens next?
- Our team will review your registration and payment information and then process your registration.
- Once you submit your payment, you will receive an automated email indicating that your payment is under review for approval.
- Once your payment is approved, you will receive a confirmation registration email. At this point, you will be able to log into the OIG Academy Dashboard and proceed to the Blackboard learning platform.
Once in Blackboard Learn, what do I need to do?
Click on the class name you are enrolled in. If you are in a self-paced class, you will gain access to the class the day it begins. If you are enrolled in a live webinar, you will gain access to the class materials two days before the start of class. Simply log into the OIG Academy dashboard to do so.
How do I get information on the MCPPO designation and renewal?
To learn more about how to complete the requirements for MCPPO designation or renewal, please visit our MCPPO designation information page for new applicants and renewals. Once you have completed the coursework and other requirements, you may fill out the application for designation or renewal.
How do I get information on the MSBA certification and recertification?
Visit our OPMs and School Project Designers Certification information page to learn more about MSBA certification and recertification.
How do I get a transcript?
Log into your learner dashboard in Genius. Click on “Print Transcript” from the menu along the left side. Click “Download Transcript” from the top right. If you choose to download your transcript, it will save locally on your computer.
FAQs About Using the Blackboard Learn Learning Management System
What happens after I log in?
You will see the OIG Academy Institution Page when accessing Blackboard. To access your courses, click “Courses” from the menu on the left.
Clicking “Courses” will take you to the class listings. To access the class content, click into the class row. You will be able to access self-paced classes the day the class starts. For live webinar classes, you will be able to access the class materials two days before the start of class.
Students should always log into their Blackboard accounts through their OIG Academy Dashboard login.
Logging in on Mobile
Once logged into the OIG Academy Dashboard on your phone, click “Go to Blackboard."
Login Trouble Shooting
Need help with login issues? Remember to always login through your dashboard account.
You may also experience a “session timeout” if you are idle in the system for over 90 minutes after a course session ends. You must log in again to continue to use Blackboard Learn. Learn more about the Blackboard Learn sessions and how to control your sessions on the Blackboard Learn help page.
I have followed the instructions provided. My login still isn’t working. What do I do?
Please contact the OIG Academy at ma-igo-training@mass.gov
Logging Out
Select “Sign Out” from the main menu on the left, example below:
Payment Processes Have Changed!
What’s changed?
- The OIG Academy no longer accepts paper checks or chargeback payments via IE/ITA.
- Students must pay online via the new learning management system (Credit/Debit/E-Check/ACH).
- Payments for more than one student from an organization or entity can no longer be completed. Each student must be registered and paid for separately.
What if I don’t have a credit card?
All online payment options will be available: Credit/Debit/P-Card/E-Check/ACH.
Who can I contact to assist my town/agency with online payment?
You may contact the Finance Department at the OIG at IGO-Admin_AP@mass.gov for more information on how to get started.
What if I already mailed my payment to the OIG lockbox?
Any payments received to the OIG lock box after December 15, 2024, will be rejected (returned to sender). Any rejected payments will prevent registration to a class. A spot will not be held.
What happens if my payment is not accepted due to insufficient funds?
Avoid being charged for insufficient funds! Ensure that you have enough money in your account to cover the cost and avoid being charged $20 for insufficient funds.
The following will happen for payments that cannot be processed due to insufficient funds:
- You will be charged a $20 fee.
- Delay in registration into the course and risk missing the scheduled class.
- You will be removed from the class if you have been placed in the course.
Are purchase orders accepted in lieu of online payment?
Purchase orders are not a form of payment. Registrations will not be accepted until payment is received.
My payment is being returned with an error message. What do I do?
Please be sure the payor’s name and address under billing match the name and address of the card holder. nCourt is a third-party payor system. If you need support, you must contact the nCourt support line to discuss your options at 877-352-8560.
How can I obtain an invoice?
The payment processor will only provide a receipt upon completion of payment. If you require billing details ahead of time, we suggest you print the checkout statement screen made available on the checkout page. You can do this by hitting CTRL + P and "save to a PDF,” or print a hard copy.
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| Date published: | January 28, 2025 |
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| Last updated: | April 4, 2025 |