Overview of OVM Services

The information below outlines the services provided by the Office of Vehicle Management
  • Vehicle purchasing through statewide contracts
  • The receipt and inspection of all new light duty and passenger vehicles
  • Registrations, titles and plates (inc. renewals & duplicates)
  • Fuel card management (statewide contracts for Fuel Card and Fuel Management Services)
  • Coordination of maintenance, repair (including tires) and accident subrogation services and provision of vehicle packets (statewide contracts for Maintenance Management & Accident Subrogation Services)
  • Driver accident reporting, monitoring, and follow-up
  • Fleet inventory and data system management
  • Vehicle redeployment or disposal management
  • Assisting department fleet managers
  • Compliance and auditing
  • Management of the 1-800-How Am I Driving program and other citizen complaints
  • Management of federal reporting and alternative fuel mandates

Contact

Online

New or replacement vehicle requests, including workbooks, quotes and OSD lease program plus FleetWave access. Email Contact OVM at ovm-acquisitions@mass.gov
Telematics program including devices, troubleshooting, utilization, and access to Qlik, GPS Insight and MyGeotab. Email Contact OVM at ovm-telematics@mass.gov
Fuel cards, EV charging cards, Driver PINs, plus WEX online access. Email Contact OVM at ovm-fuelcards@mass.gov
Vehicle maintenance and repair requests, recalls, and tires plus FleetSuite access. Email Contact OVM at ovm-maintenance@mass.gov
Vehicle accident repairs, subrogation, and glass repair/replacement plus Visibility access. Email Contact OVM at ovm-accident@mass.gov
1-800 How Am I Driving Program. Email Contact OVM at ovm-drivingalert@mass.gov
New Vehicle pick up, turn in vehicle drop off at OVM field office. Email Contact OVM at ovm-fieldoffice@mass.gov
State or Federal Surplus Property Programs in Massachusetts. Email Contact OVM at osd-sspo@mass.gov

Phone

Director of Fleet Policy & Administration — Policy & Compliance Related Questions

Vehicle Acquisition/EV Specialist

Surplus Property Coordinator

Business Analyst for Vehicle Maintenance and Repair

Deputy Fleet Administrator

Telematics Program Coordinator

Surplus Property & Fleet Data Specialist — Registration and Toll/Parking Violations

Vehicle & Equipment Coordinator — OVM Field Office

Fleet Acquisitions and System Manager

Telematics Program Manager

Address

One Ashburton Place, Room 1608, Boston, MA 02108-1552
OVM Field Office, 289 Lyman Street, Northborough, MA 01532

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