Operational Services Division (OSD)

Where government meets business and business meets government through procurement, business diversity, and customer focus.

Our Mission

The Operational Services Division’s mission is to create and promote dynamic programs and services that anticipate and fulfill our customer’s needs. Our operational and oversight activities facilitate and guide the evaluation, acquisition, management, and disposal of goods and services. We strive to deliver a personalized customer experience by creating a climate of communication and cooperation and leveraging innovative business techniques.

Who We Serve

The Operational Services Division (OSD) serves both our business and government customers through a variety of services and programs that include managing the state fleet of vehicles and the COMMBUYS Procurement platform, setting the tuition prices for approved Private Special Education Programs, and management and oversight of procurements for goods and services, which includes the direct management of more than 100 Statewide Contracts that generated $2.38 billion in Fiscal Year 2024.

Top Services

Working with OSD

Resources

Climate and Sustainability

Additional Resources

Recent News & Announcements

Upcoming Events

Contact Us

OSD

Phone

Hours of Operation M-F 9am-5pm

TTY Line (617) 727-2716
OSD Help Desk (888) 627-8283

Hours of Operation M-F 8am-5pm

Fax

(617) 727-4527

Address

One Ashburton Place, Room 1608
Boston, MA 02108-1552

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