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Operational Services Division (OSD)

Where government meets business and business meets government through procurement, business diversity, and customer focus.

Contact Us


One Ashburton Place, Room 1608, Boston, MA 02108-1552


Hours of Operation M-F 9am-5pm

TTY Line (617) 727-2716


(617) 727-4527

Who we serve

The Operational Services Division (OSD) serves both our business and government customers through a variety of services and programs that include managing the state fleet of vehicles and the COMMBUYS Procurement platform, setting the tuition prices for approved Private Special Education Programs, and management and oversight of procurements for goods and services, which includes the direct management of more than 100 Statewide Contracts that generated $2.17 billion in Fiscal Year 2023.

This is OSD

"This is OSD" cover photo

This is OSD is an informational guide that describes the programs and services provided by each unit of the Operational Services Division.

What would you like to do?

More actions and services

Recent news & announcements

  • News

    Buy the Way, Issue 24 

    12/22/2023 Operational Services Division

    In this issue: Changes in OSD Leadership Team and Strategic Sourcing Unit MASSBUYS EXPO 2024 Planning Underway OSD Launches Podcast News Channel and more!

  • News

    The Flow of Feedback That Can Remake Public Procurement 

    10/23/2023 Operational Services Division

    Massachusetts is showing the way by going to the end users of the products and services governments buy. It’s good for suppliers as well, and produces better results for everyone.

  • News

    Buy the Way, Issue 23 

    10/23/2023 Operational Services Division

    In this issue: Massachusetts: First State to Enact Procurement Ban on Single-Use Plastic Bottles, Statewide Contract Vendor Sustainability Questionnaire, Emergency Preparedness and more!

Upcoming Events

  • Fall River Business Event: Grow Your Business through Public Contracting 

    One Government Center, 1st Floor Atrium, Fall River, MA 02722
    Wednesday, March 6, 2024 Drop-In Format 3:00 – 6:00 PM
    The City of Fall River and the Operational Services Division – the state agency that manages the Commonwealth’s Statewide Contracts – are pleased to host an event for local businesses to learn about working with the Commonwealth of Massachusetts.

    1 Patriot Place, Foxborough, MA 02035
    Thursday, May 2, 2024
    8 a.m. - 3 p.m.
    The MASSBUYS EXPO connects public purchasing and procurement officials from government agencies, municipalities, non-profit organizations, and public educational institutions with Statewide Contractors for a day of networking and learning.

Operational Services Division information

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