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Paid Family and Medical Leave (PFML) appeals timeline

Learn what to expect after you appeal a PFML decision, including how long the appeals process takes.

Overview

Here is a quick summary of what to expect when you appeal a decision about your PFML application. For more details about each step, see below.

  1. File your appeal within 10 calendar days after you receive your notice of determination from the Department of Family and Medical Leave (DFML). You may appeal any aspect of a decision.
  2. Within 30 calendar days, the Department will review your appeal. 
  3. Be on the lookout for a phone call or mail from a DFML Appeals representative. If possible, we'll resolve the issue this way, including providing instructions for updating your application. 
  4. If we can’t resolve the problem this way, we will schedule a hearing. You will be notified about your hearing no less than 10 days before your hearing date. Typically, hearings are scheduled 2 to 4 weeks after your appeal notification.
  5. After your hearing, we will issue a decision within 30 calendar days.
  6. If you want to further appeal your decision, you may do so by filing a complaint in your local District Court with 30 calendar days of receipt of our decision.

Download a 1-page summary of the DFML appeals timeline (PDF).

Table of Contents

Filing an appeal

The Department of Family and Medical Leave (DFML) usually makes a decision within 14 days of receiving your completed application. Once you receive your notice of the determination from DFML, you have 10 calendar days to submit an appeal. This notice includes instructions on how to file an appeal. If you miss the deadline, you may still ask for an appeal, but you must provide a reason for missing the deadline.

Reviewing the appeal

After you file your appeal, we will review your case within 30 days. Be on the lookout for a phone call or mail from a DFML Appeals Representative. If possible, we will resolve any issues this way, including providing instructions for updating your case. 

Your appeal hearing

If we can’t resolve the problem by contacting you, we will schedule a virtual hearing. We will notify you about your hearing’s date and time no less than 10 days before your hearing date. The notice will also have instructions for how to prepare. Typically, hearings are scheduled 2 to 4 weeks after your appeal notification.  

We will send you a confirmation email (from noreply-pfml@cloverhound.com) ahead of time. This confirmation email will include a link to join your hearing. Alternatively, you can also visit https://paidleaveappeals.eol.state.ma.us/ and enter your hearing ID.

After your hearing

After your hearing is over, we will issue a new decision about your case within 30 days. If your case is approved, you can expect the changes to be implemented within 2-4 weeks.

If you want to further appeal your decision, you may do so by filing a complaint in your local District Court with 30 calendar days of receipt of our decision.

 

Last updated: November 2, 2021
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