What is Re-ticketing?
Your family may have the option to stay with friends or family in other states outside of Massachusetts. Re-ticketing helps cover travel costs (plane tickets, bus tickets, or other related travel expenses) so your family can get to that state immediately. The state will book, arrange for, and pay for your travel.
How do I know if I am eligible for Re-ticketing?
To be eligible for re-ticketing, families must be in at least one of the following groups:
- Eligible for EA (meet all the eligibility criteria and have submitted all their required paperwork)
- Presumptively eligible for EA (meet all the eligibility criteria but have not submitted their required paperwork)
- Not eligible for EA but are at risk of homelessness within 30 days and meet EA eligibility income guidelines
How do I access Re-ticketing?
If you are currently at one of the state’s Temporary Respite Centers
You can ask staff at the Temporary Respite Center to help you.
If you’re not currently at one of the state’s Temporary Respite Centers
You can talk to staff at the following locations:
- Logan Airport Terminal E, Door E107 at Arrivals, Monday - Friday 4pm-11pm, Saturday and Sunday 4-9 PM
- Quincy Family Welcome Center, Monday - Friday 9am-4pm
You can also reach out to your diversion provider. A diversion provider is an organization that supports families as they find housing.
If you do not remember who your assigned diversion provider is:
You can inquire by:
- Contacting your Homeless Coordinator (the person who helped complete your EA application)
- Calling our hotline and speaking with one of our intake coordinators: 866-584-0653