Overview
Due to the federal government ending the continuous coverage requirements on April 1, 2023, MassHealth has returned to their regular renewal processes. MassHealth now needs to renew all members’ health coverage to ensure they still qualify for their current benefit. These renewals will take place over 12 months, from April 2023 to April 2024. This means that members could get their renewal forms in the mail at any time during this one-year period. For more information visit mass.gov/masshealthrenew.
There are many organizations that can support MassHealth members with their renewal and applications. Click the below links to download a full list of organizations in English or Spanish:
- Organizations Supporting 65+ MassHealth Renewals
- Organizations Supporting 65+ MassHealth Renewals - Spanish
Any MassHealth member can make an appointment at a MassHealth Enrollment Center, call MassHealth Customer Service Center at (800) 841-2900 (TDD/TTY: 711), or contact a MassHealth Certified Enrollment Assister for help.
Resources for Members 65+
The below list (updated May 2023) includes local organizations that may be able to help individuals aged 65 and older in their area complete MassHealth applications and renewals.
If you are enrolled in a Senior Care Option (SCO) or Program of All Inclusive Care for the Elderly (PACE) MassHealth plan, please reach out to your case manager for help.
Calendar of Community Renewal Visits
Health Care For All (HCFA) has created a calendar that displays MassHealth Certified Application Counselor (CAC) enrollment events associated with MassHealth Redetermination. The calendar is populated two months at a time due to continuous scheduling and can be found here.
Enter your city/town into the search box to find a local organization.
Contact an organization that serves your city/town for help. Click the "+" button to view full contact information.
* = organization has staff that are MassHealth and Massachusetts Health Connector Certified Application Counselors (CAC) or Navigators.
If you were unable to locate an organization for your city/town, please contact MassOptions at MassOptions.org or call 1-800-243-4636 (Monday – Friday, 9:00 AM – 5:00 PM).
Note: The table above is subject to change. If your organization is interested in being added to the list, please contact Deanna Mazina at Deanna.E.Mazina@mass.gov.