The Executive Office of Technology Services and Security (EOTSS) FY18 data-driven performance

Learn how EOTSS uses data to improve your experience with state government.

The Baker-Polito administration is working hard to improve your experience with state government. To that end, EOTSS has been asked to identify our critical constituent-facing services and to track our ongoing efforts to improve their delivery. By selecting key metrics and measuring performance against annual targets, our goal is to provide you with the resources you need as simply, efficiently, and transparently as possible.

You can find out which metrics we are tracking and how they’re performing on this page.

EOTSS' Fiscal Year 2018 Performance

FY18 Metric	FY18 Target	FY18 Performance (as of 2/28/2018)
Percent of web traffic served by the new Mass.gov site	80% of traffic served by new Mass.gov	81.2% of traffic served by new Mass.gov
Number of Executive Branch employees that have completed cybersecurity awareness training	10,000 employees completed training	0 employees completed training* *Training is scheduled to begin in May, with a plan in place to meet or exceed the target by the end of FY18.
Number of servers moved from on-premise data centers to the cloud	700 servers moved to cloud	32 servers moved to cloud* *Migrations began in January and the migration schedule is on track to meet the FY18 target.
Track and report on internet availability	99.95% internet availability	100% internet availability