Press Release  AG Healey Consumer Alert: Prepaid Visa Debit Cards with Stimulus Funds are Real

Boston — Attorney General Maura Healey today issued an advisory with information for consumers about federal stimulus payments issued to millions of Americans on prepaid debit cards as a result of the Coronavirus Aid, Relief, and Economic Security Act (CARES Act).

Millions of Americans recently received an Economic Impact Payment (EIP) prepaid debit card for their federal stimulus payment, leading to confusion among consumers who expected a paper check. Media reports have indicated that some consumers have thrown out these cards, believing them to be scam or junk mail. Others have said that their EIP cards displayed incorrect identifying information like the wrong last name or address. Some consumers have reported that they incurred fees while using their EIP cards.

“The COVID-19 pandemic has created financial challenges for millions across our state who need access to stimulus payments as quickly and easily as possible,” said AG Healey. “After hearing from many people who are confused about these prepaid cards, we want to make sure they know they are real and that we are here help.”

The AG’s Office encourages the public to follow these tips about EIP debit cards:

• How to identify the card: The card will arrive in an envelope with a return address of Money Network Cardholder Services, PO Box 247022, Omaha, NE 68124. View an image of what the mailer and card look like here.
• Where to use the card: You can use the card anywhere Visa is accepted, including online, on the phone, and in retail stores. You can also withdraw cash from ATMs. To find a surcharge-free ATM, use this online ATM locator or download the Money Network Mobile App. Note that using other ATMs will incur a fee. You can also withdraw funds from almost any bank or credit union (though note that some banks may charge a fee for withdraws) or ask for cash back from a supermarket or big box store. Withdraws are limited to $2,500 per day.
• How to transfer funds to your bank: Make transfers from the card to your bank, prepaid or mobile payment account using the Money Network Mobile App or by withdrawing money from an ATM and depositing in your bank account. You can transfer up to $2,500 per day.
• How to request a check: If you would prefer a check for any reason, you may call 800-240-8100 to request a free Money Network Check, which you can make out to anyone, such as a landlord, caregiver, or yourself. The check will arrive in the mail, and you will need to activate it online, so the other ways to access stimulus funds outlined here may be easier.
• Keep your card safe: Don’t share it with anyone you don’t know or trust.
• What to do if you threw out the card: Call 800-240-8100 to request a new card. The first replacement card is free, but you may be charged for expedited processing cards.
• Keep the card even after it’s empty: You may be able to use it to quickly receive additional payments if Congress passes another stimulus bill.
• Contact EIPcard.com about issues with the card: Consumers have reported getting cards with the wrong name, receiving multiple payments, and other issues. Visit EIPcard.com or call 800-240-8100 to report issues with your card.

For additional information, watch the Consumer Financial Protection Bureau’s video explainer about EIP cards, or visit IRS.gov.

The AG’s Office is here to help during the COVID-19 pandemic. Consumers may file a complaint with the office, and visit AG Healey’s COVID-19 resources page for more information about how the office can assist the public during this crisis.

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