Press Release

Press Release AG Healey Issues Advisory to Support Food Pantries and Fight Food Insecurity

For immediate release:
  • Office of Attorney General Maura Healey

Media Contact for AG Healey Issues Advisory to Support Food Pantries and Fight Food Insecurity

Chloe Gotsis

BOSTON As the COVID-19 public health crisis continues to cause enormous financial hardship for residents across the state and food insecurity is on the rise, Attorney General Maura Healey today issued an advisory to assist food pantries as they prevent hunger and ensure those seeking assistance do not face barriers to accessing food.

The pandemic has led to a near 60 percent increase in food insecurity in the state, the largest relative increase in the nation, and the percentage of children who don’t have enough to eat has more than doubled. Today’s advisory from the AG’s Office, drafted in collaboration with The Greater Boston Food Bank, Massachusetts Law Reform Institute, and Central West Justice Center, aims to help food pantries adopt best practices to reduce barriers to access to food assistance for vulnerable residents. Specifically, the AG’s Office advises that food pantries should not require photo identification or Social Security cards; should carefully consider their policies for collecting information about those seeking assistance; and should share information about other resources available to address food insecurity.

“Food insecurity has emerged as one of the most pressing issues facing our state, and we need to do everything we can to prevent more families from going hungry,” said AG Healey. “My office is committed to supporting agencies and organizations that are addressing this need. Food insecurity is everyone’s issue in this Commonwealth and now is the time where we all have to pitch in.”

“The Greater Boston Food Bank’s mission is to end hunger and work with our nearly 600 pantries, meal programs and mobile markets, to make food accessible to anyone in need in Eastern MA,” said Catherine D’Amato, president and CEO of The Greater Boston Food Bank. “That includes providing guidance and best practices to remove barriers and reduce stigma and fear for our clients. We appreciate the thoughtful approach in partnering with the AGO, DESE and MDAR, and our sister food banks, in issuing guidance to the emergency food network. We look forward to continuing the collective action to encourage a safe and welcoming environment for individuals and families to seek food assistance without hesitation.”

“We are pleased to have joined forces with Massachusetts Attorney General Maura Healey to draft this timely guidance,” said Patricia Baker, Senior Policy Analyst at the Massachusetts Law Reform Institute. “We know that food pantries are doing their best to feed as many as residents of the Commonwealth as possible. Ensuring that vulnerable families and individuals with few resources are not required to clear unnecessary hurdles is a critical step to addressing the food insecurity crisis exacerbated by the pandemic.”  

“With hunger on the rise in the Commonwealth, we at CWJC are happy to work with the office of the Attorney General in ensuring that our immigrant neighbors can access food resources without barriers,” said Gina Plata-Nino, staff attorney at Central West Justice Center.

“The COVID-19 pandemic and subsequent economic fallout has exacerbated food insecurity in communities, particularly those with people of color and with lower incomesThe Commonwealth’s COVID-19 Command Center Food Security Task Force was established to immediately address food assistance needs, and to strengthen our food system and increase access, and leveraging existing nutrition resources,” said Health and Human Services Secretary and COVID-19 Command Center Director Marylou Sudders. “We appreciate the support of the Attorney General’s office to enforce laws to maintain the critical food access lifeline that food pantries provide, especially in this time of increased need.”

 “The Baker-Polito Administration has made addressing food insecurity a critical priority in its response to the ongoing COVID-19 pandemic and its impacts on families across the Commonwealth, including direct support to food banks and food pantries through the Massachusetts Emergency Food Assistance Program (MEFAP), increasing the program’s annual funding allocation by $9 million over the past year,” said MDAR Commissioner John Lebeaux.  “The Administration welcomes Attorney General Healy’s clarifying advisory, which will support the excellent work taking place at hundreds of food pantries throughout Massachusetts and increase access to food for our most vulnerable residents.”

 “The Food Bank of Western Massachusetts believes that everyone has a right to healthy food regardless of their circumstances,” said Christina Maxwell, Director of Programs, The Food Bank of Western Massachusetts. “We envision a day when no one goes hungry and everyone has access to nutritious food. The emergency food network in western Massachusetts and across the Commonwealth welcomes anyone and everyone who is in need of food assistance. We realize that it can often be difficult to ask for help, so it is crucial that we limit the barriers that are placed between people and the healthy food they need to live a full and active life.” 

“Nutritious food is a basic human right and fundamental to health and so much more,” said Jean McMurray, CEO of the Worcester County Food Bank. “Worcester County Food Bank and its network of food pantries welcome and help any individual and family in need with food and information on other resources.  Together with hunger-relief partners across the state, we are working to ensure that no one goes hungry in the Commonwealth.” 

“We at the Merrimack Valley Food Bank and our counterpart food banks realize that our member pantries and food providers on the front lines experience significant challenges, so you can ensure that all of your guests receive the lifesaving food and other services they need,” said Amy L. Pesia, Executive Director of the Merrimack Valley Food Bank. “We appreciate the Attorney General’s help in removing the barriers that exist, whenever possible, including requirements for guests to provide documents to receive food. Requiring documents could provide a barrier for these vulnerable neighbors, as well as those are new to the emergency food system, as they’ve never needed to ask for help before now. They need food and need our help.”

“Families who are most in need should not have to confront unnecessary requirements in order to receive assistance from food pantries,” said Isabel Lopez, Founder and Director of the Brockton Workers’ Alliance. “We reported this issue to the AG’s Office because we saw the significant impact these policies were having on lower income people of color in our community. Through the recommendations in this guidance, food pantries can help to address the systemic racism that their clients too often face.”

“We are ground zero for the pandemic in Chelsea, and the need for food assistance for our community has rapidly grown since March,” said Gladys Vega, Executive Director of La Colaborativa. “The lines for food and other needed items stretch down multiple city blocks. In these times, we all need to work together and this guidance from the AG’s Office will help ensure our residents don’t face unnecessary obstacles when seeking the food they need to survive.”

Not requesting photo IDs or Social Security cards

 The advisory recognizes that certain populations, including immigrants and homeless residents, have been especially hard hit by the pandemic and may face particular barriers to access food. To reduce these barriers, food pantries should not require photo identification or Social Security cards from clients seeking food.

Many vulnerable residents may not have a photo ID or Social Security card. For example, immigrants often lack state IDs, driver’s licenses, or Social Security numbers. They may also fear providing these documents because of their immigration status. Homeless residents also face difficulty in obtaining these documents.

Food pantries that distribute food through the Emergency Food Assistance Program (TEFAP) and the Massachusetts Emergency Food Assistance Program (MEFAP) are prohibited from asking clients to produce photo identification and Social Security cards in order to receive food from these public programs, according to a July letter from the state Department of Elementary and Secondary Education and the state Department of Agricultural Resources.

The AG’s advisory also notes that requiring pantry clients to provide photo identification and Social Security cards also may violate Massachusetts anti-discrimination law, as the requirement may have a disproportionate impact based on national origin or race.

According to the advisory, organizations that collect sensitive information from individuals including their names, along with their Social Security numbers, state ID numbers or driver’s license numbers are required to adopt security safeguards to prevent identity theft.

Allowing Flexibility for Documentation

There may be some legitimate reasons for pantries to collect some information about clients, including developing an understanding of the needs and demographics of the population they serve or to determine the amount of food a household needs. In these instances, the AG’s Office encourages pantries to allow clients to self-report this information. Where verification is required, the advisory recommends that pantries be flexible in allowing clients to provide different forms of readily available documentation including rent receipts, health insurance cards, school records, letters from a landlord, or any documentation from a state or federal benefits program, or from a school, doctor, social worker or community based organization.

Provide Information About Additional Resources

The AG’s Office encourages pantries to help increase access to food for clients by providing them with information about other available assistance programs, including the Supplemental Nutrition Assistance Program (SNAP), the Women, Infants, and Children’s Nutrition Program (WIC), free school meals, and Pandemic EBT. Clients can also call Project Bread’s Food Source Hotline at 1-800-645-8333 for more information about available food resources.

If you wish to support those facing food insecurity, contact your local food pantry or one of the four major food banks – The Greater Boston Food Bank, Worcester County Food Bank, Merrimack Valley Food Bank, and The Food Bank of Western Massachusetts.

The AG’s Office urges those who have concerns about discrimination to contact the office’s Civil Rights Division at 617-963-2917 or to file a complaint online. Visit AG Healey’s COVID-19 resource page for information about how the AG’s Office can provide support during this crisis. 


Media Contact for AG Healey Issues Advisory to Support Food Pantries and Fight Food Insecurity

Office of the Attorney General 

Attorney General Maura Healey is the chief lawyer and law enforcement officer of the Commonwealth of Massachusetts.

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