News Consumer Protection Week: Ten Tips for Consumers

  • Office of Consumer Affairs and Business Regulation
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With “National Consumer Protection Week” coming to an end, the Office of Consumer Affairs and Business Regulation (OCABR) has compiled a list of ten tips to make yourself a better consumer:

•Research before buying: Read reviews, compare prices, and gather information about the product or service you are interested in.

•Stick to a budget: Avoid overspending by prioritizing your needs over wants and looking for deals and discounts.

•Check return policies: Whether buying from a store or website, make sure you understand their policy in case you need to return or exchange the product.

•Beware of scams: Don't give out personal or financial information unless you are sure it is a reputable source, especially when online.

•Read the fine print: Read the terms and conditions carefully before signing any contracts or making any purchases. Make sure you understand the details and potential hidden fees.

•Keep receipts and records: These are vital in case you need them for returns or warranty claims.

•Use secure payment methods: When buying online look to use credit cards or PayPal. Avoid giving out your bank account information.

•Protect your personal information: Use strong passwords, avoid public Wi-Fi when making purchases, and be cautious about sharing personal information.

•Support reputable companies: Support companies that have a good reputation for quality products and ethical business practices.

•Speak up: If you have a problem with a product or service, voice your concerns to the company. You have the right to receive good customer service and a satisfactory resolution to your issue.

Remember that OCABR is dedicated to watching out for consumers year round. We are committed to protecting your rights, ensuring that businesses are transparent and accountable, and helping you make informed choices. Whether you have a question, concern, or complaint, our team is here to help. You can always call our consumer hotline at 617-973-8787.  It is staffed with live operators between 9am and 4:30pm and you can leave messages 24/7/365.


Office of Consumer Affairs and Business Regulation 

The Office of Consumer Affairs and Business Regulation protects and empowers consumers through advocacy and education, and ensures a fair playing field for the Massachusetts businesses its agencies regulate.

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