Press Release  Executive Office of Labor and Workforce Development Appoints Beth Goguen as Director of the MassHire Department of Career Services

BOSTON — The Executive Office of Labor and Workforce Development (EOLWD) today announced Beth Goguen as Director of the MassHire Department of Career Services (MDCS). Following an extensive search, the Executive Office of Labor and Workforce Development will leverage Goguen’s institutional knowledge, partnership with MassHire regional workforce boards and career centers, and vision for modernizing the state’s workforce system to meet the needs of Massachusetts jobseekers and employers. 

Additionally, today EOLWD is also launching the Office of Workforce Innovation, which will report directly to Undersecretary of Workforce Development Alysia Ordway and will focus on modernizing the state’s workforce system by strengthening the use of data, enhancing technology, and updating systems to meet the evolving needs of employers and jobseekers. 

“The MassHire Department of Career Services plays a crucial role in our workforce development efforts and directly serves the residents of Massachusetts through our career centers and regional workforce boards,” said Secretary of Labor and Workforce Development Lauren Jones. “I am confident that Beth’s leadership and vision will drive the Healey-Driscoll Administration’s workforce agenda—attracting, developing, and retaining a future workforce here in Massachusetts.”

"We are delighted to announce the promotion of Beth to the position of Director. Over the years, Beth has assumed more and more responsibility for the organization, showcasing an unwavering resilience and a steadfast commitment to taking action on behalf of the system,” said Undersecretary of Workforce Development Alysia Ordway. “These attributes, combined with her exceptional leadership skills and dedication to excellence, make Beth the perfect fit for this role. We are confident that Beth will continue to drive our organization forward and achieve remarkable success in this new capacity."

“I'm thrilled to accept this new position and lead the MassHire Department of Career Services towards a future defined by integration and efficiency. My vision includes fostering a culture of innovation and creativity, where every team member feels empowered to contribute their unique ideas. By streamlining processes and promoting continued collaboration, we will maximize our productivity, resources and deliver exceptional results,” said Beth Goguen, Director of the MassHire Department of Career Services. “My commitment to enhancing the customer focus will ensure that our jobseekers, businesses, and partners receive the highest level of service and satisfaction. Together, we will drive forward with energy and purpose, embracing new challenges and opportunities to create a brighter future.”

About Beth Goguen

Beth Goguen brings over 25 years of workforce development experience to her role, including her recent position as Central Programs Director at MDCS. In this role, she was responsible for managing five federal workforce programs and acted as the liaison between MDCS and WIOA (Workforce Innovation and Opportunity Act) state partners, such as the Department of Unemployment Assistance (DUA) and the Department of Transitional Assistance (DTA). Additionally, Beth led the development and implementation of policies and procedures, as well as providing technical assistance to the network of MassHire Career Centers across Massachusetts, vendors, and internal staff. She also spent five years as the Director of a local MassHire Career Center. 

In her new role as Director of MDCS, Beth will collaborate with EOLWD, the MassHire State Workforce Board (MSWB), and the Executive Offices of Administration & Finance (ANF) and Technology Services & Security (EOTSS) to support implementation of the multi-year Employment Modernization and Transformation (EMT) of the business processes and technology that support the MassHire system. Focused on efficiency, flexibility, and user-centric design, the revamped system will transform resident, employer, and staff experiences by streamlining communication, ensuring security, and providing a more seamless digital experience to complement high value in-person services.  
 
As Director, Beth will lead the strategic direction and impactful delivery of core and customized workforce services across Massachusetts. Her team will continue working with regional workforce boards to build partnerships with employers, training providers, and other stakeholders. MDCS will also ensure workforce program compliance with regulations, monitor performance, and enhance service delivery while optimizing funding resources. Beth will work closely with EOLWD, the State Workforce Board and Commonwealth Corporation to implement the Governor’s vision for an effective Massachusetts Workforce Development System, coordinating and communicating with partners, conducting annual reviews and certifications, overseeing programs, and fostering partnerships. These efforts aim to address workforce needs, plan regional strategies, and ensure job seekers and businesses receive the support they need.  

About the MassHire Department of Career Services 

The MassHire Department of Career Services (MDCS) offers jobseekers a range of services, such as working with seasoned career counselors to locate career development workshops and short-term training, accessing current local and statewide job openings, resume and cover letter writing, and more. MDCS also supports Massachusetts employers with recruitment and hiring services, including resume screening, promoting job openings, and applying for tax credits.

The MassHire Department of Career Services oversees career centers statewide, helping businesses access talent and offering career services to jobseekers. As Director, Beth will lead the strategic direction and efficient delivery of these services in Massachusetts. Her team will continue to collaborate with and support local workforce areas to partner with employers, training providers, and other stakeholders to meet the needs of an ever-evolving economy. MDCS will also ensure workforce program compliance with regulations, monitor performance, and enhance service delivery while optimizing funding resources.

About the MassHire State Workforce Board 

The MDCS director will work closely with the State Workforce Board (MSWB) to bring forward the Governor’s vision of an effective Massachusetts Workforce Development System. This will involve coordinating and communicating, conducting annual reviews and certifications, overseeing and monitoring programs, and fostering partnerships. These efforts aim to address workforce needs, plan regional strategies, and ensure that both jobseekers and businesses are well-supported.

Statements of Support

Cole Angley, Executive Director, Massachusetts Workforce Association: 
“The MassHire workforce system is a complex system of federal, state and local organizations. Beth understands these complexities and knows that in order for the system to succeed, all partners need to have a seat at the table to ensure jobseekers and businesses are served alike. The MWA looks forward to our continued partnership with Beth and MDCS.”

Jeff Roberge, Executive Director, MassHire North Central Workforce Board: 
“Under Beth's insightful and unwavering leadership, the Department of Career Services is strategically positioned to continue its vital role as a beacon for a robust, adaptable, and thriving workforce system in the Commonwealth. Through her dedication to fostering innovation, collaboration, and growth, Beth will guide the department toward new heights, ensuring it remains at the forefront of workforce development. Her commitment to empowering individuals, supporting businesses, and strengthening the state's economy ensures that the Department of Career Services will continue to serve as a cornerstone for a prosperous future for both workers and employers across Massachusetts.”

Maura Geary, Executive Director, MassHire Franklin Hampshire Career Center: 
“Beth is a collaborative leader who has a vision for the future of MassHire. She understands the complex challenges we face, and is committed to partnering with Career Centers and Workforce Boards to find solutions that advance the system as a whole, with respect for the diverse needs of the 16 regions. Congratulations to Beth and the MDCS Team!” 

###