6/15/2020
- Massachusetts Probation Service
Media Contact for Probation Informational Hotline responds to 235 calls
Coria Holland, Communications Director
- All 235 inquiries have been non-emergency in nature
- Sixty-percent of inquiries pertain to a combination of court-users inquiring about records, sealings and expungements (32%) and probationers attempting to contact their probation officer (28%)
- Twenty-one percent of inquiries pertain to an "other inquiry" which includes redirected calls to other agencies and/or court departments and calls from internal probation staff for general assistance
Hotline Team members include: First Deputy Commissioner Dianne Fasano, Regional Supervisor - Boston Municipal Court (BMC) Renee Payne, Statewide Training Manager Patricia Gavin, Regional Supervisor Elizabeth Daigneault, Administrative Services Unit Manager/Chief Probation Officer Matthew DeVeau, and Training Program Manager Kevin Riley.
Field Services Operations Coordinators (FSOC)s: Shayna Simmonds, Brian Balestracci, Erin Horton, Kathleen Berry, Leah O'Brien, Richard St. Onge, Scott Fichera, and Field Services Administrator Sean Houghton. Field Services Coordinator Natalie Lorenti also served on the team.
Media Contact for Probation Informational Hotline responds to 235 calls
Massachusetts Probation Service
MPS's main goal is to keep communities safe and to provide people on probation with the rehabilitative tools they need to live a productive and law-abiding life.