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News The Department of Family and Medical Leave launches Contact Center

9/09/2020
  • Department of Family and Medical Leave

The Department of Family and Medical Leave has launched the Paid Family and Medical Leave (PFML) Contact Center. The Contact Center is available for any PFML claimants and employers with questions about PFML benefits, protections, and eligibility.

Those with questions are encouraged to call one of the numbers below, depending on the context of their question.

 

For questions about benefits and eligibility:

Department of Family and Medical Leave

Phone Number:  (833) 344-7365

Hours of operation: 8 a.m - 5 p.m.

 

For questions about contributions and exemptions:

Department of Revenue

Phone Number: (617) 466-3950

Hours of operation: 9 a.m. - 4 p.m.

 

The Department has also published more information for claimants on Mass.gov about PFML benefits, eligibility, and the application process. You can view these pages in our new PFML Benefits service.

Claimants may begin applying for and taking most types of paid leave beginning on January 1, 2021.

Department of Family and Medical Leave 

The Department of Family and Medical Leave oversees the Commonwealth’s Paid Family and Medical Leave (PFML) program. This program provides temporary income replacement to eligible workers who are welcoming a new child into their family, are struck by a serious illness or injury, need to take care of an ill or ailing relative, and for certain military considerations.
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