Become a Virtual Gateway User

Become a Virtual Gateway User

To access the Virtual Gateway, the organization you work for must register with Virtual Gateway Customer Service. Once your organization is registered, individual user accounts may be requested. Virtual Gateway Customer Service coordinates registering organizations and creating user accounts.

Register and Obtain User Accounts

Steps to register an organization and obtain user accounts follow:

  • Call Virtual Gateway Customer Service
    Telephone 800-421-0938
    TTY 617-847-6578

    The representative who answers the phone will tell you whether the organization you work for is already registered and, if it is, which Virtual Gateway service(s) your organization uses.

    If your organization is new to the Virtual Gateway, the service agent will provide you with information about how to register. Please note that permission from EOHHS is required to gain access to some services.

    If your organization is already registered with the Virtual Gateway, the service agent will give you the name and e-mail address of your organization's Virtual Gateway Access Administrator.

  • Your Access Administrator can work with your supervisor or manager to request a Virtual Gateway account on your behalf.

  • User names and passwords, along with any other documents users may need to complete and sign, are emailed to users by Customer Service.

New Virtual Gateway Organizations

To register on the Virtual Gateway, all organizations must complete and sign certain forms and documents. At a minimum, all organizations new to the Virtual Gateway must download and complete three forms.

Additional Resources

Virtual Gateway Services Agreement

The Virtual Gateway Services Agreement sets forth the terms and conditions that your organization must agree to in order to access the Virtual Gateway. The Agreement must be signed by an individual who has the legal authority to sign on behalf of your organization, as evidenced by your organization's charter or bylaws. This form only needs to be completed once - the first time your organization signs up to use the Virtual Gateway.

Access Administrator Designation

Each organization must designate an individual to be their Virtual Gateway Access Administrator. He or she is responsible for approving, modifying, and/or removing user access privileges for any of the Virtual Gateway's business services used by your organization. The Virtual Gateway Designation of Access Administrator Form must be signed by an individual who has the legal authority to sign on behalf of your organization, as evidenced by your organization's charter or bylaws.

User Request Form

The User Request Form for Virtual Gateway access is used to add, change, or delete individual user account information for all Virtual Gateway business services. Your Access Administrator must complete the User Request Form to request user accounts for anyone within your organization who requires access to a Virtual Gateway service.

Additional forms may be required. Some Virtual Gateway business services require organizations to agree to certain terms and conditions of use, which are included in riders to the standard Virtual Gateway Services Agreement. Such service riders must be signed by an individual who has the legal authority to sign on behalf of your organization, as evidenced by your organization's charter or bylaws.

The Virtual Gateway services that require service riders are listed below.

Additional Resources

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