Executive Office of Housing and Economic Development (EOHED) FY19 data-driven performance

Learn how EOHED uses data to improve your experience with state government.

The Baker-Polito administration is working hard to improve your experience with state government. To that end, EOHED has been asked to identify our critical constituent-facing services and to track our ongoing efforts to improve their delivery. By selecting key metrics and measuring performance against annual targets, our goal is to provide you with the resources you need as simply, efficiently, and transparently as possible.

You can find out which metrics our agencies are tracking and how they’re performing on this page.

EOHED's Fiscal Year '19 performance

Executive Office of Housing and Economic Development (EOHED) – Executive Office

FY19 Metric	FY19 Target	FY19 Current Performance
Continue a formal business calling program, encompassing all state entities that call upon the business communities, including quasi-public agencies, to engage Massachusetts’ top businesses in a coordinated fashion.	50 calls/visits with significant companies	EOHED has made contact with 30 businesses.

Massachusetts Office of Business Development (MOBD) 

FY19 Metric	FY19 Target	FY19 Current Performance
Increase outreach to businesses to better understand the needs of businesses aiming to stay competitive and focus on small businesses.	MOBD staff will hold 300 company meetings, 350 meetings with municipalities, and 500 with other economic partners and organizations.	Had 268 company meetings, 482 meetings with municipalities, and 1000+ touches with other partner organizations and REDOs.

Massachusetts Office of International Trade and Investment (MOITI) 

FY19 Metric	FY19 Target	FY19 Current Performance
Promote Foreign Direct Investment (FDI) into Massachusetts.	Engage with Federal (U.S. Commerce, SIDO) and State agencies (ETC) to promote Massachusetts; organize/attend 15 events with industry, Consulates and Academia to promote Mass. FDI	MOITI supported 18 events to promote MA FDI

FY19 Metric	FY19 Target	FY19 Current Performance
Support MA Small Business via State Trade expansion Program (STEP) grants.	Administer STEP grants for 60 small business; organize STEP trade show	MOITI distributed grant fund to 56 small businesses.

FY19 Metric	FY19 Target	FY19 Current Performance
Continue to foster relationships with Massachusetts-based Diplomatic Corps.	Support Diplomatic Corps by hosting 15 foreign officials and delegations.	MOITI hosted 45 foreign officials and delegations.

Office of Consumer Affairs and Business Regulation (OCABR)—Executive Office 

FY19 Metric	FY19 Target	FY19 Current Performance
Continue consumer outreach through OCABR and agency consumer education programs and events.	160 consumer outreach events.	SCA participated in 64 outreach events

FY19 Metric	FY19 Target	FY19 Current Performance
Increase number of social media followers.	Increase number of social media followers by 15 percent.	SCA has increased the number of social media followers by 190, which is a 2 percent increase

OCABR – Division of Banks 

FY19 Metric	FY19 Target	FY19 Current Performance
Enable better protections and education for consumers through participation in consumer initiative events including America Saves Week, First Time Home Buyer, and Credit for Life events across the Commonwealth.	The Division of Banks will participate in 35 consumer events.	The DOB participated in 21 events through 12/31/18.

OCABR – Division of Insurance

FY19 Metric	FY19 Target	FY19 Current Performance
Reduce turnaround time for consumer complaint resolution, and create a business process for the regular review and revision of consumer guides, etc.	Undertake a review and revision of CSS and Producer Licensing standard correspondence templates to update them for consistency with agency goals and objectives, and ease of use / understanding in accordance with similar guidelines applied to Commonwealth website redesign launched in 2017.	DOI created an electronic consumer complaint form allowing for e-submission via DOI's re-designed website.  Not only did this reduce the amount of paper used, but the new process increased efficiencies in the resolution of consumer complaints and provided for more effective search capabilities of the consumer complaint database.

OCABR – Division of Professional Licensure 

FY19 Metric	FY19 Target	FY19 Current Performance
Implement paperless license renewal process for 2/3 of the Boards at DPL.  This will allow the licensees of the targeted boards to renew their professional license online, improving efficiency of process time and providing convenience to our licensees	Implement paperless license renewal process for 2/3 of the Boards at DPL.	Due to a required system upgrade DPL was only able to convert 7 out of the 28 boards to a completely paperless process.

OCABR – Department of Telecommunications & Cable 

FY19 Metric	FY19 Target	FY19 Current Performance
Increase educational interactions between the Department and consumers.	Establish partnerships with local municipalities and non-profit agencies to raise consumer awareness and increase the number of consumer outreach events. The Department's goal is to conduct 37 outreach events in FY19.	The Department has conducted a total of 16 outreach events in partnerships with municipalities and non-profit agencies such as community action program, Councils on Aging, Senior Centers and local Veterans’ Service Offices.

 

OCABR – Division of Standards 

FY19 Metric	FY19 Target	FY19 Current Performance
Reduce the response time in investigating complaints assigned to state and local inspectors.	Complete the annual testing of weighing and measuring devices in the 70 contract towns by the end of November 2018, as opposed to the end of the calendar year.	Work was completed by Dec.10th , and invoices issued to communities by Dec. 27th.

Department of Housing and Community Development (DHCD) – Executive Office

FY19 Metric	FY19 Target	FY19 Current Performance
In support of DHCD’s Economic Prosperity Agenda, create housing policy and practice that catalyzes economic mobility for DHCD’s families living in subsidized housing.	1000 families living in subsidized housing will achieve at least one measurable outcome that shows gains in employment, financial capability or education, as defined in DHCD’s Economic Prosperity Agenda.	382 families have been supported to make progress on economic prosperity goals across DHCD initiatives.

DHCD —Division of Community Services 

FY19 Metric	FY19 Target	FY19 Current Performance
Further reduce the home heating energy burden of those households with the lowest incomes and the highest energy burden.	Increase new/first time applicant households to LIHEAP by 2 percent compared to the previous year.	New first time applicant households increased by 1.9 percent compared to the previous year.

DHCD —Division of Housing Development 

FY19 Metric	FY19 Target	FY19 Current Performance
Increase the number of supportive housing units for homeless families and individuals	Produce and/or preserve 125 supportive housing units.	114 supportive housing units produced/preserved to date .

DHCD —Division of Housing Stabilization 

FY19 Metric	FY19 Target	FY19 Current Performance
Improve outcomes for families by maximizing the use of HomeBASE as a diversion strategy to work towards maintaining the elimination of the use of hotels/motels as overflow shelter.	Divert 28 percent of Emergency Assistance eligible families from shelter placement through use of HomeBASE household assistance.	DHCD has diverted 28 percent of families from shelter placement.

DHCD —Division of Housing and Rental Assistance

FY19 Metric	FY19 Target	FY19 Current Performance
Increase the performance of rental assistance program administrators in order to ensure the highest quality service to the Commonwealth’s low-income families.	Obtain 98 percent utilization (leasing) of DHCD’s Section 8 portfolio.	The RAAs have achieved  achieved 96 percent utilization of Section rental assistance vouchers.