The Details
What you need
To file a complaint, please visit the Commonwealth’s ePLACE portal or eLIPSE platform and follow the instructions for creating an account. All complaints must be filed electronically.
How to file
- To file a complaint for a licensee of one of the following boards, use the eLIPSE platform.
- Board of Registration of Architects
- Board of Registration in Embalming and Funeral Directing
- Board of Registration of Landscape Architects
- Board of Public Accountancy
- Board of Registration of Real Estate Appraisers
- Board of State Examiners of Plumbers and Gas Fitters
- Board of Registration of Real Estate Brokers and Salespersons
- Board of Certification of Operators of Drinking Water Supply Facilities
- Board of Registration of Massage Therapy
- Board of Examiners of Sheet Metal Workers
- To file a complaint for any other occupational board licensee, use the ePlace Portal.
- For instructions on filing a complaint, view the DOL eLIPSE How-to-Guides page.
More info
In cases where it can be proven that a licensee or unlicensed individual or business has violated an applicable statute or regulation or is not safely practicing their trade or profession, DOL may open a complaint and conduct an investigation in coordination with the appropriate board of registration. Grounds for complaints may include, among other things, failure to adhere to standards of practice, fraud, fraudulent procurement of a license, misuse of client funds or records, negligence, practice while impaired by alcohol or drugs, sexual misconduct, and unlicensed practice.