MassHealth personal records request

Contact information for MassHealth personal records requests.

If you are a MassHealth applicant or member seeking access to your own records, please submit your request in writing in either of the following two ways.

  1.  Email privacy.officer@mass.gov.
  2.  Mail to

MassHealth Privacy Office
One Ashburton Place, Room 1109
Boston, MA 02108.

Your request must be signed and include the following.

  1. Name
  2. Date of birth
  3. MassHealth number or the last four digits of your social security number
  4. Description of the information you are seeking (e.g., applications, claims, or notices)
  5. Email or mailing address where you would like to receive your records

If you are looking for medical records, please contact your health care provider directly, as MassHealth usually does not have those records.

If you would like MassHealth to share your records with another person or organization, please complete the MassHealth Permission to Share Information Form.

If you have questions about accessing your personal record, please contact the MassHealth Privacy Office at privacy.officer@mass.gov or (617) 573-1656. 

 For all other issues, please see the Contact MassHealth page or contact MassHealth Customer Service by calling (800) 841-2900.

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