MassHealth Member Records Request

Contact information for MassHealth Member Records Requests.

Please note:

• MassHealth does not have medical or dental records. If you are looking for medical or dental records, please contact your health care providers directly.
• Members can access their own applications and notices from the past twelve months via MyServices.  Please do not submit requests for applications and notices from the past twelve months if you are able to use MyServices. 

Contact information for MassHealth Member Records Requests

If you are a MassHealth applicant or member seeking access to your own records, or you are an individual with legal authority to receive a member’s records, please submit your request in one of the following ways.

• Online: MassHealth Privacy Request Form (fastest request method)
• Email: [e-mail]
• Mail your written request or Authorization to Release Records to the following address:

MassHealth Privacy Office
One Ashburton Place, Room 1109
Boston, MA 02108

To submit a request by email or mail:

Your written request must be signed, dated, and include the following information.

1. Name
2. Date of birth
3. MassHealth number or the last four digits of your social security number
4. Description of the information you are seeking (e.g., applications, claims, or notices)
5. Email or mailing address where you would like to receive your records
6. If you are an individual with legal authority to receive a member’s records, please provide your complete legal authority.

Additional Information and Contacts:

• If you have questions about accessing your personal record, please contact the MassHealth Privacy Office at [e-mail] or [phone].
• For all other issues, contact MassHealth Customer Service by calling [phone], TDD/TTY: 711.
• You may also access health care information via a third-party app. See MassHealth Patient Access API for more information.

Last updated:	July 24, 2026