If you are a MassHealth applicant or member seeking access to your own records, or you are an individual with legal authority to receive a member’s records, please submit your request in one of the following ways.
- MassHealth Privacy Request Form (Fastest Request Method)
- Email privacy.officer@mass.gov or mail your written request to the following address:
MassHealth Privacy Office
One Ashburton Place, Room 1109
Boston, MA 02108.
Your written request must be signed, dated, and include the following information.
- Name
- Date of birth
- MassHealth number or the last four digits of your social security number
- Description of the information you are seeking (e.g., applications, claims, or notices)
- Email or mailing address where you would like to receive your records
- If you are an individual with legal authority to receive a member’s records, please provide your complete legal authority.
Please Note:
- If you are looking for medical records, please contact your health care provider directly, as MassHealth does not have those records.
- If you have questions about accessing your personal record, please contact the MassHealth Privacy Office at privacy.officer@mass.gov or (617) 573-1656.
- For all other issues, please see the Contact MassHealth page or contact MassHealth Customer Service by calling (800) 841-2900.