Performance Management Review (PMR)

Local Housing Authorities (LHA's) are required to participate in a comprehensive performance-based monitoring program.

Program Information

Chapter 235 legislation requires a Local Housing Authority (LHA) to participate in a comprehensive performance-based monitoring program, as established by the Executive Office of Housing and Livable Communities - EOHLC (formerly DHCD).

Performance Management Reviews (PMRs) have three primary objectives:

1. to review housing authority operations to ensure that they are managed in accordance with Chapter 121B, EOHLC regulations, policies and guidelines;
2. to provide operational guidance and targeted assistance in regulatory compliance and daily operations; and
3. to develop and implement corrective action plans to improve performance of an Authority to a satisfactory level.

Links to PMRs

To see a summary of the PMR results for any LHA, please refer to their Annual Plan, which can be found here: LHA Annual Plan The PMR section of each Annual Plan includes an explanation of the different ratings for PMR criteria, the results of DHCD’s evaluation of the housing authority, and the housing authority’s explanation of any problems identified by EOHLC, along with its plan to address such problems in the future.  (Note that no PMR ratings were issued for LHA fiscal year 2020, due to the negative impact of the pandemic on normal operations.)

Criteria

The Performance Management Review (PMR) evaluates Local Housing Authorities (LHAs) on:

• Occupancy rate
• Adjusted net income
• Tenants Accounts Receivable (TAR)
• Operating reserve
• Timeliness of certification and reporting submissions
• Capital (CAP) spending
• Capital Improvement Plan (CIP) submission
• Annual inspections
• Work order systems
• Board member training

Scoring

A score of “No Findings” indicates that a housing authority meets or exceeds expectations; “Operational Guidance” indicates that the LHA must make slight changes to improve in that performance area; “Corrective Action” indicates that housing authorities must develop and implement a plan of action to correct any deficiencies noted in order to improve performance to a satisfactory level. The LHA may be in need of targeted assistance or guidance from EOHLC.

Applicable Public Housing Notices

• 2020-25 - Temporary Changes to Performance Management Review (PMR) Program
• 2019-31 - CHAMP Tenant Selection Performance Area in PMR
• 2019-01 - Revisions to PMR Criteria for 1st Publishing Year
• 2018-08 - PMR Second Year Clarifications
• 2017-15 – Tracking PMR Criteria in Real Time
• 2016-36 – Performance Management Review (PMR) Launch
• 2016-16 – Preparing for the PMR – LHA Annual Inspections and Work Order System

For further information

Please contact the Bureau of Housing Management at [phone]