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The Executive Office for Administration and Finance (A&F) FY22 data-driven performance

Learn how A&F uses data to improve your experience with state government.

The Baker-Polito administration is working hard to improve your experience with state government. To that end, A&F has been asked to identify our critical constituent-facing services and to track our ongoing efforts to improve their delivery. By selecting key metrics and measuring performance against annual targets, our goal is to provide you with the resources you need as simply, efficiently, and transparently as possible.

You can find out which metrics our agencies are tracking and how they’re performing on this page.

A&F’s Fiscal Year 2022 Performance

Executive Office for Administration and Finance (A&F)

 FY22 Metric FY22 Target
Develop and manage a balanced FY 2022 operating budget Sign and maintain a balanced operating budget through FY 2022 (6/30/2022)

 

Appellate Tax Board (ATB)

FY22 Metric FY22 Target
Reduce number of pending appeals Reduce pending appeals by 10%
Increase use of Mediation Sessions Schedule 85 Mediation sessions
Increase number of hearings outside Boston, including virtual hearings 15% increase in number of hearings scheduled outside Boston, including virtual hearings

 

Civil Service Commission (CSC)

FY22 Metric FY22 Target
Decrease average age of pending appeals Decrease average age of pending appeals by 20%
Reduce number of appeals pending for more than 12 months Reduce number of appeals pending for more than 12 months by 20%

 

Department of Revenue (DOR)

FY22 Metric FY22 Target
Tax: Timely processing of refunds 4-6 weeks for e-file returns claiming a refund, 8-10 weeks for paper filed returns claiming a refund
Tax: Timely processing of returns 90% of e-file returns will be processed in less than 1 week
CSE: Reduce the amount of time from a child support hearing until the entry of the order 90% of child support orders are entered within 5 days of receipt of court order
CSE: Increase the number of child support cases that reach establishment 10% increase over FY21
DLS: Tax Rate processing time 85% within 5 business days
DLS: Balance Sheet (Free Cash) processing time 80% within 10 business days

 

Designer Selection Board (DSB)

FY22 Metric FY22 Target
Continue effort to upload historical documents. Improve electronic search functionality of stored documents. Encourage use of system by more firms, other agencies and municipalities. Grow designer database to 80% adoption statewide, increase diverse firm participation an additional 25%, continue to educate stakeholders, 100% of documents online and searchable.

 

Division of Administrative Law Appeals (DALA) 

FY22 Metric FY22 Target
Reduce the inventory of retirement cases and rate setting cases 15% reduction in the inventory of retirement cases and 10% reduction in the inventory of rate setting cases

 

Division of Capital Asset Management and Maintenance (DCAMM)

FY22 Metric FY22 Target
Contractor recertification and new certification Achieve 75% of all contractor certification and recertification in 75 days or less
Percentage of major projects with a Change Order Rate of 12% or less 75%

 

Group Insurance Commission (GIC)

FY22 Metric FY22 Target
Leverage the launch of the new Member Benefits Portal through myGICLink to increase electronic form signature and submission capabilities to reduce use of paper forms and document scanning. Increase the initial electronic submission to document scanning ratio to 40:60. 

 

Human Resources Division (HRD)

FY22 Metric FY22 Target
COE for Investigations: conclude in scope investigations (from assignment of investigator to report approval by legal) within 60 business days.  70% within 60 business days
Reduce time between civil service exam administration and eligible list publication for public safety employment (police, fire, and corrections) Reduce time from the historical average (FY19-20) of 83 days, to 60 days.

 

Massachusetts Office on Disability (MOD)

FY22 Metric FY22 Target
Inquiries-Track level of Inquiries-  If any MOD staff person is asked a question either by an individual, government agency, or other entity and the MOD staff person answers the question then that would be considered an Inquiry for tracking purposes. This could be done via telephone, electronically, in person or with hard copies.  3,800 inquiries is the goal
Presentations-Maintain number of overall trainings and presentations with individuals or groups and being on a panel or being a speaker at a conference or other forums 180 trainings/presentations remains the goal 
Partnerships-Measure collaboration and/or consultation between MOD and any other state agency division 30 partnerships
Publications- Bulletins, blogs, fact sheets, and memorandums 10 publications

 

Operational Services Division (OSD)

FY22 Metric FY22 Target
Procure and put into service 10 Battery Electric Vehicles and develop detailed fleet analytics tools leveraging installed telematics devices 10 Battery Electric Vehicles and publish monthly fleet utilization analytics reports
Increase Buyer and Vendor training attendance 7% growth over FY21

 

State Library (LIB)

FY22 Metric FY22 Target
Clean, repair, digitize and re-house John J. Audubon’s Birds of America ​Complete work on all 435 plates
Provide a strong and responsive online presence for state employees and State Library users through email services, webinars, social media, web pages, video tutorials, and public programming Increase user engagement by 20% in FY2022 over FY2021
Provide access to digitized special format materials​ and state documents published by Massachusetts state agencies Add 8,000 new items to the State Library's DSpace digital repository

 

Supplier Diversity Office (SDO)

FY22 Metric FY22 Target
Increase Supplier Diversity Program spending compliance verifications with certified businesses  Increase by 50%

 

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