The Executive Office for Administration and Finance (A&F) FY22 data-driven performance

Learn how A&F uses data to improve your experience with state government.

The Baker-Polito administration is working hard to improve your experience with state government. To that end, A&F has been asked to identify our critical constituent-facing services and to track our ongoing efforts to improve their delivery. By selecting key metrics and measuring performance against annual targets, our goal is to provide you with the resources you need as simply, efficiently, and transparently as possible.

You can find out which metrics our agencies are tracking and how they’re performing on this page.

A&F’s Fiscal Year 2022 Performance

 

Executive Office for Administration and Finance (A&F)

 FY22 Metric FY22 Target FY22 Progress
Develop and manage a balanced FY 2022 operating budget Sign and maintain a balanced operating budget through FY 2022 (6/30/2022) FY22 Budget Signed 

 

Appellate Tax Board (ATB)

FY22 Metric FY22 Target FY22 Progress
Reduce number of pending appeals Reduce pending appeals by 10% On target
Increase use of Mediation Sessions Schedule 85 Mediation sessions On target
Increase number of hearings outside Boston, including virtual hearings 15% increase in number of hearings scheduled outside Boston, including virtual hearings On target

 

Civil Service Commission (CSC)

FY22 Metric FY22 Target FY22 Progress
Decrease average age of pending appeals Decrease average age of pending appeals by 20% Above Target.  CSC maintains statistics on CY basis.  Average age of pending appeal decreased from 62 weeks  in CY20 to 35 weeks in CY21, representing a 43% decrease.
Reduce number of appeals pending for more than 12 months Reduce number of appeals pending for more than 12 months by 20% Above Target.  CSC maintains statistics on CY basis.  The number of appeals pending for more than 12 months was reduced from 76 in CY20 to 33 in CY21, representing a 56% decrease. 

 

Department of Revenue (DOR)

FY22 Metric FY22 Target FY22 Progress
Tax: Timely processing of refunds 4-6 weeks for e-file returns claiming a refund, 8-10 weeks for paper filed returns claiming a refund Filing Season opened 1/24/21- earliest opening to date
Tax: Timely processing of returns 90% of e-file returns will be processed in less than 1 week Filing Season opened 1/24/21-earliest opening to date
CSE: Reduce the amount of time from a child support hearing until the entry of the order 90% of child support orders are entered within 5 days of receipt of court order On target.  Between July and December, 2021, the average timeframe between receipt of court order and entry of court order is 1.9 days. 
CSE: Increase the number of child support cases that reach establishment 10% increase over FY21 On target.  DOR has implemented a virtual centralized process for establishing and modifying child support orders that is administered by the Administrative Office of the Probate and Family Court.  As of January, 2022, DOR is 21% ahead of FY21.  
DLS: Tax Rate processing time 85% within 5 business days 82% within 5 business days
DLS: Balance Sheet (Free Cash) processing time 80% within 10 business days 51% within 10 business days. As a result of the continued impact of COVID-19, there was a shift in tax rate submissions from Oct./Nov. to December.  This forced DLS to set aside balance sheet approvals in order to focus on setting tax rates, increasing processing times.

 

Designer Selection Board (DSB)

FY22 Metric FY22 Target FY22 Progress
Continue effort to upload historical documents. Improve electronic search functionality of stored documents. Encourage use of system by more firms, other agencies and municipalities. Grow designer database to 80% adoption statewide, increase diverse firm participation an additional 25%, continue to educate stakeholders, 100% of documents online and searchable.  
 

Division of Administrative Law Appeals (DALA) 

FY22 Metric FY22 Target FY22 Progress
Reduce the inventory of retirement cases and rate setting cases 15% reduction in the inventory of retirement cases and 10% reduction in the inventory of rate setting cases The inventory of retirement cases increased by 1 from 1,181 to 1,182. The inventory of rate setting cases grew by 176 to 2,408 a 7.8% increase.

 

Division of Capital Asset Management and Maintenance (DCAMM)

FY22 Metric FY22 Target FY22 Progress
Contractor recertification and new certification Achieve 75% of all contractor certification and recertification in 75 days or less 80% of all contractor certification and recertification in 75 days or less
Percentage of major projects with a Change Order Rate of 12% or less 75% 78% of projects closed out with a TPC of over $10M had a change order percentage under 12%

 

Group Insurance Commission (GIC)

FY22 Metric FY22 Target FY22 Progress
Leverage the launch of the new Member Benefits Portal through myGICLink to increase electronic form signature and submission capabilities to reduce use of paper forms and document scanning. Increase the initial electronic submission to document scanning ratio to 40:60.  Exceeded target, with YTD 52.55% total electronic submissions through the use of both DocuSign and the member benefits portal

 

Human Resources Division (HRD)

FY22 Metric FY22 Target FY22 Progress
COE for Investigations: conclude in scope investigations (from assignment of investigator to report approval by legal) within 60 business days.  70% within 60 business days For FY22, 59% of the complaints scoped in and investigated were concluded within 60 days. The metrics used were from the date the investigative plan was approved to the date the report was sent to the agency.
Reduce time between civil service exam administration and eligible list publication for public safety employment (police, fire, and corrections) Reduce time from the historical average (FY19-20) of 83 days, to 60 days. Have administered 2 exams during Q1/ Q2 FY22, with 87 day average from exam date to eligible list establishment.  (In FY22, HRD CS implemented new scoring methodology, in which all exam components are incorporated into final rate.  This new “compensatory model” provides equal opportunity to all test takers and reduces adverse impact, but increases time required to establish list).

 

Massachusetts Office on Disability (MOD)

FY22 Metric FY22 Target FY22 Progress
Inquiries-Track level of Inquiries-  If any MOD staff person is asked a question either by an individual, government agency, or other entity and the MOD staff person answers the question then that would be considered an Inquiry for tracking purposes. This could be done via telephone, electronically, in person or with hard copies.  3,800 inquiries is the goal On target to meet
Presentations-Maintain number of overall trainings and presentations with individuals or groups and being on a panel or being a speaker at a conference or other forums 180 trainings/presentations remains the goal  On target to meet
Partnerships-Measure collaboration and/or consultation between MOD and any other state agency division 30 partnerships Significantly increasing goal approximately 4x
Publications- Bulletins, blogs, fact sheets, and memorandums 10 publications On target to meet

 

Operational Services Division (OSD)

FY22 Metric FY22 Target FY22 Progress
Procure and put into service 10 Battery Electric Vehicles and develop detailed fleet analytics tools leveraging installed telematics devices 10 Battery Electric Vehicles and publish monthly fleet utilization analytics reports 3 ordered and 5 planned for order as of mid Q3
Increase Buyer and Vendor training attendance 7% growth over FY21 Currently at 18% growth year to date

 

State Library (LIB)

FY22 Metric FY22 Target FY22 Progress
Clean, repair, digitize and re-house John J. Audubon’s Birds of America ​Complete work on all 435 plates All 435 plates expected to be repaired and digitized by end of FY 2022
Provide a strong and responsive online presence for state employees and State Library users through email services, webinars, social media, web pages, video tutorials, and public programming Increase user engagement by 20% in FY2022 over FY2021 We increased engagement by 47% this fiscal year
Provide access to digitized special format materials​ and state documents published by Massachusetts state agencies Add 8,000 new items to the State Library's DSpace digital repository We added 10,000 documents in DSpace

 

Supplier Diversity Office (SDO)

FY22 Metric FY22 Target FY22 Progress
Increase Supplier Diversity Program spending compliance verifications with certified businesses  Increase by 50% 2 Compliance Officers started on 2/14/2022 and their first assignment is to begin verifications. SDO is on target to meet this goal.
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