For customer service assistance for the following areas, please call the numbers listed:
Unemployment claim status, Unemployment benefit eligibility, benefit checks, claim issues, and claim adjudication
617-626-6800 or 877-626-6800
Employer services (revenue services and contributions)617-626-5075
Question regarding Labor Board or laws regarding employment (State Attorney General's Office)
Federal employment laws, go to elaws advisors website
Unemployment claim, unemployment payment status617-626-6563
Unemployment wage processing617-626-5039
Interstate (moved out-of-state) unemployment claim617-626-6800
Training Opportunities Program/Section 30617-626-5521
Massachusetts One-Stop Career Center services, job search assistance, recruitment and hiring617-626-5300
Apprentice training617-626-5409
Occupational safety and health programs, including lead, asbestos, employment agency, prevailing wage617-626-6975

For hearing impaired relay services, call 711.

For assistance with other Unemployment Insurance questions/issues, check listing here.


If You Need to Contact the Executive Office of Labor and Workforce Development or Specific Agencies:

Department of Unemployment Assistance
for questions and issues related to Unemployment Insurance

Charles F. Hurley Building
19 Staniford Street
Boston, MA 02114
Tel: 617-626-6560
Help for Claimants

Department of Career Services 
for questions and issues related to job search assistance, career services, training, and One-Stop Career Centers

Charles F. Hurley Building
19 Staniford Street
Boston, MA 02114
Tel: 617-626-5300

Department of Industrial Accidents 
for questions related to Workers' Compensation
1 Congress Street, Suite 100
Boston, MA 02114-2017
Tel: 617-727-4900; 1-800-323-3249
(only Workers' Compensation calls or emails, please. We cannot answer any Unemployment questions)

Office of Investigations Form 153s

Department of Labor Standards
(formerly Division of Occupational Safety) for questions regarding workplace safety, lead safety, asbestos, employment agencies, apprenticeship, minimum wage, and prevailing wage

19 Staniford Street, 2nd Floor
Boston, MA 02114
Tel: 617-626-6975

Executive Office of Labor and Workforce Development
for questions related to labor and workforce development, policies, workforce investment, and other key issues:

One Ashburton Place
Suite 2112
Boston, MA 02108
Tel: 617-626-7122

Press Liaison


Send general feedback about this website to the webmaster.

Note: To safeguard your privacy, we ask that you do not use email to send confidential information such as your social security number, business identification number, specific information about your employer account, your unemployment insurance claim, or any other information that you consider to be private. Messages sent by email are not secure and may be intercepted by a third party. In order to maintain your confidentiality, we will respond by email only to questions of general interest. For information you consider to be confidential, please call or write.