For customer service assistance for the following areas, please call the numbers listed:
Unemployment claim status, general eligibility,
benefit checks, claim issues/adjudication
617-626-6800
877-626-6800
Employer services (revenue services, contributions)617-626-5075
Question regarding Labor Board or laws regarding employment (State Attorney General's Office)
Federal employment laws, go to elaws advisors website
617-727-3465
Unemployment claim/payment status617-626-6563
Unemployment wage processing617-626-5039
Interstate (moved out-of-state) unemployment claim617-626-6140
Training Opportunities Program/Section 30617-626-5521
Career center services, job search assistance,
recruitment and hiring
617-626-5300
Apprentice training617-626-5409
Medical Security Program800-908-8801
Unemployment insurance problem resolution617-626-5400
Occupational safety and health programs, including lead, asbestos, employment agency, prevailing wage617-626-6975

For hearing impaired relay services, call 1-800-439-0183 or 711.
For assistance with other Unemployment Insurance questions/issues, check listing here.

 

If You Need to Contact the Executive Office of Labor and Workforce Development or Specific Agencies:

Department of Unemployment Assistance
for questions and issues related to Unemployment Insurance

Charles F. Hurley Building
19 Staniford Street
Boston, MA 02114
Tel: 617-626-6560
Contact DUA via feedback form

Department of Career Services 
for questions and issues related to job search assistance, career services, training and One-Stop Career Centers

Charles F. Hurley Building
19 Staniford Street
Boston, MA 02114
Tel: 617-626-5300
Email: DCSCustomerfeedback@detma.org

Department of Industrial Accidents 
for questions related to Workers' Compensation
1 Congress Street, Suite 100
Boston, MA 02114-2017
Tel: 617-727-4900; 1-800-323-3249
(only Workers' Compensation calls or emails, please. We can not answer any Unemployment questions)
Info2@massmail.state.ma.us

Office of Investigations Form 153s
Investigations1@massmail.state.ma.us

Department of Labor Standards
(formerly Division of Occupational Safety) for questions regarding workplace safety, lead safety, asbestos, employment agencies, apprenticeship, minimum and prevailing wage

19 Staniford Street, 2nd Floor
Boston, MA 02114
Tel: 617-626-6975

Executive Office of Labor and Workforce Development
for questions related to labor and workforce development, policies, workforce investment and other key issues:

One Ashburton Place
Suite 2112
Boston, MA 02108
Tel: 617-626-7122
Fax: 617-727-1090

Press Liaison

 

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