Report unemployment benefits fraud

If you believe someone is using your identity to falsely claim unemployment benefits, learn how to report the fraud and what to do to protect yourself.

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How to report unemployment benefits fraud

The Department of Unemployment Assistance's (DUA) top priority is to protect unemployment claimants and make sure money disbursed through the system is going to valid unemployment claims.

Criminal enterprises using stolen personal information from earlier national data breaches have been attempting to file fraudulent unemployment claims through the DUA system. This is part of a national unemployment fraud scheme.

If you believe someone has applied for unemployment benefits using your personal information, use our secure fraud reporting form to alert us or call the DUA customer service department at (877) 626-6800.

After you submit the fraud reporting form, DUA’s Program Integrity Unit will take appropriate action, including freezing the DUA account associated with the report. If any payments were made, they will not be recognized as income to you at the end of the calendar year. In addition, the fraudulent claim will not impact your ability to collect unemployment should you need to in the future and no charges will be assessed to your employer.

If you believe you are a victim of fraud

If you believe your identity has been stolen and a fraudulent unemployment claim has been filed on your behalf, here's some steps you can take to protect yourself:

  1. File a police report with your local police department. Get a copy of the report that you can provide to creditors and credit agencies.
  2. Change passwords on your email, banking, and other personal accounts
  3. Make a list of credit card companies, banks, and other financial institutions where you do business. Tell them you are a victim of identity theft, and ask them to put a fraud alert on your account.
  4. Get a copy of your credit report and dispute any fraudulent transactions. You can request credit reports online from the 3 major credit reporting agencies (Equifax, Experian, and Transunion) or by calling (877) 322-8228. 
  5. Place a credit freeze with each of the 3 major credit reporting agencies. Call each of the credit reporting agencies at these phone numbers or visit their websites to freeze your credit.
    1. Equifax: 800-349-9960 or freeze your credit online
    2. Experian: 888‑397‑3742 or freeze your credit online
    3. TransUnion: 888-909-8872 or freeze your credit online
  6. Place a fraud alert on your credit file. You can do this by contacting just 1 of the credit agencies to add an alert with all 3 agencies.
  7. Take notes about all conversations and keep copies of all records

Identifying unemployment scams

DUA takes fraudulent claims seriously and we are working closely with state and federal law enforcement agencies. We want to assure you that there is no evidence of a state data breach. Protecting claimants' information is our top priority.

You may receive communications about a fraudulent claim from DUA by text message, email, or letter. 

Here's some common unemployment scam techniques to watch out for:

Asking you to pay a fee

  •  DUA will never ask you to pay a fee for assistance with your claim

Be aware of false websites

Check the web address of sites you are on. Some try to mimic official Massachusetts sites with similar names. 

Emails and text messages

  • DUA may share information by email and text message but these will always point you to Mass.gov resources
  • DUA will never ask you for private personal information such as Social Security numbers, or bank account or credit card information by email or text message

Helpful links

Contact

Phone

Call Center (877) 626-6800

Open 8:30 a.m.–4:30 p.m., Monday–Friday, 8 a.m–12 p.m. Saturday. Multilingual call agents are available.

TeleCert Line (Automated system is operational*) (617) 626-6338

To request weekly benefits, daily 6 a.m.–10 p.m.

Payment Status Line (Automated System is operational*) (617) 626-6563

To check your claim or benefit payment status (*please do not transfer to an agent while in the system-this is not staffed at this time)

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