DUA has recently identified a multi-state Unemployment Insurance Fraud Operation that is currently affecting a small number of individuals in Massachusetts. DUA urges both claimants and employers to be monitoring communications from DUA and to notify DUA right away of any suspicious activity by contacting our Fraud Unit at 1-800-354-9927.

Starting in 2014 employers will see a penalty assessed to their UI account if they failed to file their quarterly report within 45 days of the due date.  The penalty will be assessed in accordance with Chapter 151A, Section 14P of the Massachusetts General Laws.  Please log onto your UI Online account to file and pay any outstanding reports and/or liabilities.

Regular UI Online Hours:  6:00 am - 10:00 pm daily. 
Due to scheduled system maintenance, UI Online will not be available:
o Every week  from 7:00 pm Friday - 7:00 am Saturday; and
o Every 1st and 3rd Saturday of the month from 3:00 pm to 6:00 am on Sunday. 

Employer button Agent button

Notice:  If you use IE 10 browser and encounter issues, please turn on your Compatibility View.
For employers who never activated their account: click Account Activation and enter your DUA Employer Account Number (EAN) and Activation Password. 
For former IPASS users:  Your IPASS UserID and password will not work in UI Online.  Please contact your company administrator to set up your new user account.  If you do not have an administrator, please contact us via email. 
Not registered yet? You can register here.  Information on how to register for specific types of employers.                               
For new users: Computer Requirements | User Guide | UI Handbook pdf format of The Employer’s Guide to Unemployment Insurance
file size 1MB  

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