You will receive a PDF download of your certificate of compliance immediately upon request. Your certificate of compliance is valid for 30 days from the date of issuance.
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Request a certificate of compliance
If you need proof of good standing with the Department of Unemployment Assistance (DUA), learn how to request a certificate of compliance through your UI Online account.
Contact for Request a certificate of compliance
Department of Unemployment Assistance
Phone
Employer/TPA Customer Service Line
Call Department of Unemployment Assistance, Employer/TPA Customer Service Line at (617) 626-5075
Password resets and account users
EMAC Supplement Program and details of the EMAC Supplement liability determination
Employer Liability
Revenue collections and enforcement, certificate of compliance
Benefit charges protest and submission
All others, including Business Transfer, Audit, Employment and wage reporting, Rate information
Online
To access UI Online from a computer:
Log in as an employer
The Details of Request a certificate of compliance
What you need for Request a certificate of compliance
You will need the user ID and password you use to log in to UI Online.
How to request Request a certificate of compliance
- Log in to your UI Online account.
- Click Payment information in the left pane to view the Payment Information page.
- Click Request certificate of compliance.
- Make sure your browser allows pop-up windows and accepts cookies, then click Submit.
- If you are in good standing, you will receive a PDF document of your certificate of compliance immediately. If you are not in good standing, a message will appear requesting that you review your account.
If you are unable to complete your request online, you can request a certificate of compliance by phone. Call (617) 626-5075 and select option 4 to speak to a representative and make your request.
More info about Request a certificate of compliance
If you’re not in good standing with DUA, you can review your account by selecting Payment information and then clicking Unpaid debt and credit summary/Make a payment on your UI Online account.
Once your account is brought into good standing with DUA, you will be able to request a certificate of compliance the following day.
Downloads for Request a certificate of compliance
Contact for Request a certificate of compliance
Phone
Employer/TPA Customer Service Line
Call Department of Unemployment Assistance, Employer/TPA Customer Service Line at (617) 626-5075
Password resets and account users
EMAC Supplement Program and details of the EMAC Supplement liability determination
Employer Liability
Revenue collections and enforcement, certificate of compliance
Benefit charges protest and submission
All others, including Business Transfer, Audit, Employment and wage reporting, Rate information
Online
To access UI Online from a computer:
Log in as an employer