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Paying Unemployment Insurance Contributions

All employers subject to Massachusetts unemployment law must pay unemployment contributions to DUA each quarter. Once users submit the quarterly employment and wage detail report, Unemployment Services for Employers will calculate the balance due.

Department of Unemployment Assistance

Online

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The Details of Paying Unemployment Insurance Contributions

What you need for Paying Unemployment Insurance Contributions

Users will need their user ID and password to log in to Unemployment Services for Employers, as well as their information relating to the preferred payment method (for example, routing number and checking account number for checks) to submit payment(s).

Fees for Paying Unemployment Insurance Contributions

Quarter Due Dates
Quarter 1 5 p.m. on April 30
Quarter 2 5 p.m. on July 31
Quarter 3 5 p.m. on Oct. 31
Quarter 4 5 p.m. on Jan. 31

Interest will accrue on any unpaid principal balance at the rate of 12% per year from the quarter due date until fully paid.

How to pay Paying Unemployment Insurance Contributions

  1. Once logged into Unemployment Services for Employers, click Make a Payment on the account panel. 
  2. From the Payment Options, select the payment method: electronic transfer from a bank account, credit card, or paper check.
  3. Click Next.

If the user is making a payment by transfer from bank account:

  1. Confirm the payment amount and enter in the appropriate banking information. Note: If a bank account has already been saved for future use, the banking information will display automatically.
  2. Click Next.
  3. Enter the name of the user as a signature.
  4. Click Submit. The payment will be processed after 5:00 pm on the day it was made.

If the user is making a payment by credit card:

  1. Confirm the payment amount.
  2. Click Next.
  3. Enter the name of the user as a signature.
  4. Click Pay.
  5. Complete the credit card payment on the payment vendor website.

If the user is making a payment by paper check:

  1. Enter in the user’s name as a signature.
  2. Click Submit.
  3. Click Printable View and print the provided voucher.
  4. Mail the voucher and check to:

MA Department of Unemployment

PO Box 419815

Boston, MA 02241-9815

Next steps for Paying Unemployment Insurance Contributions

  1. Review payments

    Employers and TPAs can view their payments by searching for their past submissions. To search for a payment:

    1. Login to Unemployment Services for Employers. Note: TPAs will be prompted to select the employer they want to work.
    2. Click Additional Services.
    3. On the Submissions panel, click Search Submissions. Requests submitted are displayed (e.g., wage report submissions, payments, etc.). 

    The Submission column will indicate if the submission was for a payment. This column will also include the amount of the payment. To view additional payment details, click Payment.

    If the payment has been submitted, but is not yet processed, the payment is displayed in the Pending section. Once the pending payment is accessed, an option is displayed to delete the payment. Deleting a payment will only be available before the payment is processed. A completed payment is displayed in the Processed section.  

  2. Request a Payment Plan

    If an Employer has outstanding debt and is unable to pay the full amount due, they can request a payment plan under Additional Services. This will allow Employers to pay the outstanding debt in installments plus interest.

    To request a payment plan:

    1. Login to the Unemployment Services for Employers, then click Additional Services.
    2. On the bottom of the page on the Compliance panel, click Apply for a Payment Plan. Note: If the employer is not eligible for a payment plan, a message is displayed explaining why the employer is ineligible.  
    3. Review the information the employer needs to complete the request, and then click Next.
    4. Complete the fields to indicate the employer’s down payment amount, how often they will make a payment, the date of their first payment, and the number of months they want their payment plan to be. 
    5. Click Next.
    6. Review the schedule to determine whether it meets the employer’s needs, and then click NextNote: If the payment plan does not meet the needs of the employer, select the check box to indicate the plan’s terms are not acceptable. When the employer clicks the Next button, they will be able to submit custom terms that must be reviewed and approved by DUA staff. 
    7. Indicate whether the employer wants to enroll in automatic payments. 
    8. If the employer is enrolling in automatic payments, they must enter their bank account number and bank account type. 
    9. Click Next.
    10. Review the details of the payment plan, and then select the check box if the employer agrees with the terms of the plan. 
    11. Click Submit.

    If the employer does not submit custom terms, the payment plan is immediately approved. If the employer submits custom terms, the payment plan must be reviewed by DUA staff before it is approved.  

More info for Paying Unemployment Insurance Contributions

Payment method options

DUA accepts the following payment methods: 

  • Paper check – Please print out the online voucher and send it to the address on the voucher. 
  • ACH debit – You need to enter your routing number and checking account number. 
  • Credit Card - We accept Discover, MasterCard, and Visa. Please note that there is a 2.35% processing fee assessed for each credit card transaction.
  • ACH credit – You need to register by using the Register for ACH credit payments request on Unemployment Services for Employers.

To register for ACH credit payments:

  1. Login to Unemployment Services for Employers. Note: A TPA must select the employer they want to work with before the Dashboard is displayed.
  2. Click Additional Services.
  3. On the Payments and Wage Reports Panel, click Register for ACH Credit Payments.
  4. Review the required information, and then click Next.
  5. Enter the contact information for the person DUA can contact about ACH Credit payments for the user’s business.
  6. Click Next.
  7. Enter the bank account information that will be used for ACH Credit payments and specify the type.
    1. If the TPA’s bank account is being used, select the TPA Checking or TPA Savings option.
  8. Click Next.
  9. Verify that all information is correct, and then click Submit.

The registration is processed, and the bank account is automatically added for the employer.

Deferral option

If eligible, employers may defer up to 34% of regular UI contributions owed in Quarter 1 and Quarter 2. For more information about the deferral option, please refer to the deferral of unemployment insurance (UI) contributions webpage.

Contact for Paying Unemployment Insurance Contributions

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