If you wish to protest charges, you must do so on the first statement in which the charges appear. Protests must be submitted within 30 days from the statement date on which the charges first appear.
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View and protest benefit charges
Learn how to access your benefit charge statement online and protest charges if you believe they are incorrect.
Contact for View and protest benefit charges
Department of Unemployment Assistance
Phone
Employer/TPA Customer Service Line
Call Department of Unemployment Assistance, Employer/TPA Customer Service Line at (617) 626-5075
Password resets and account users
EMAC Supplement Program and details of the EMAC Supplement liability determination
Employer Liability
Revenue collections and enforcement, certificate of compliance
Benefit charges protest and submission
All others, including Business Transfer, Audit, Employment and wage reporting, Rate information
Online
To access UI Online from a computer:
Log in as an employer
The Details of View and protest benefit charges
What you need for View and protest benefit charges
To view your benefit charge statement, you will need the username and password you use to log in to UI Online. If you wish to protest charges, you will also need:
- Claimant Social Security number
- Claimant last name
- Last day of employment
- The benefit charge statement receive date
- The reason for the protest
How to view View and protest benefit charges
How to view your benefit charge statement
- Log in to your UI Online account.
- Go to Correspondence on the left pane of the home screen.
- Select the dates you would like to view benefit charge statements for.
- Select “Revenue” from the Type drop down menu, and select “Benefit Charge Statement” from the Correspondence Type drop down menu.
- Click Search to view the results. Select the statement you would like to view by clicking the document ID.
How to protest benefit charges
- Log in to your UI Online account.
- Go to Benefit Charges on the left pane of the home screen.
- Click Benefit Charge Protest and fill out the fields on screen. Select “Other” as the reason for protesting, and explain the reason for your protest in the space provided.
- Click Submit and print the confirmation page that appears.
How to view your benefit charge statement
If you have selected to receive your correspondence by mail, your benefit charge statement will be sent to the address you provided.
How to protest benefit charges
To protest charges on your benefit charge statement, you must complete the Request for Review of Charges form that is attached to your statement. Return your completed form to the address provided.
Next steps for View and protest benefit charges
After you submit your protest
Once the protest is reviewed, you may be required to fill out a questionnaire if additional information is needed. After all relevant information is received, DUA will issue a result to the protest using your preferred correspondence method.
Downloads for View and protest benefit charges
Contact for View and protest benefit charges
Phone
Employer/TPA Customer Service Line
Call Department of Unemployment Assistance, Employer/TPA Customer Service Line at (617) 626-5075
Password resets and account users
EMAC Supplement Program and details of the EMAC Supplement liability determination
Employer Liability
Revenue collections and enforcement, certificate of compliance
Benefit charges protest and submission
All others, including Business Transfer, Audit, Employment and wage reporting, Rate information
Online
To access UI Online from a computer:
Log in as an employer