Updates to Charge Statements Following System Modernization
The Department of Unemployment Assistance continues to modernize our system, enhance system controls and compliance, and ensure program and financial integrity. As part of this effort, the new system, launched in early May 2025, has implemented some changes to accounting practices to align with state and federal law. As a result, you may see some adjustments on your June 9 charge statement or future statements.
Wages transferred out-of-state for combined wage claims
Specifically for combined wage claims, the new system will charge Massachusetts employers when wages are transferred out of state as part of a combined wage claim. A combined wage claim is one where a claimant has earned wages in more than one state during the base period. The claimant can use wages from all states in which they worked during the base period and can choose what state’s benefit rate they would like to apply. For claims in which the claimant elects to use a different state’s benefit rate, Massachusetts pays the other state. For combined wage claims from other states, the new system will correctly charge Massachusetts employers for wages that were transferred out of state. Most claimants who work in multiple states including Massachusetts prefer to file here, since we have a higher benefit rate than many other states.
Resolved old system issues
With the implementation of our updated system, some changes to accounting practices have been made to align with state and federal law. For example, in very rare circumstances, there may be an issue regarding whether a claimant is “still employed” and there is only one employer on the claim. Before the upgrade, if DUA determined that the claimant was not still employed, the claimant would receive benefits, but the employers were not charged appropriately. For weeks filed after May 6, 2025, if the claim is active, the separating employer would see that claim on their statement. The new system also has improved handling for charging scenarios related to claims with a primary employer and a subsidiary (or secondary employer).