The Massachusetts Commission Against Discrimination (MCAD) is pleased to announce the upcoming launch of a new online portal for discrimination complaint filing.
The new MCAD complainant, respondent, and attorney portals will transform the complaint-filing experience by allowing constituents and attorneys to file complaints securely from anywhere, without the need to visit an MCAD office in person. This user-friendly, web-based platform will significantly improve access to MCAD services and enhance the overall experience for individuals seeking to file a complaint and for attorneys filing on behalf of their clients. Parties and their representation will benefit from a dedicated portal designed to manage cases more efficiently, communicate directly with the Commission, and upload documents instantly. Together, these tools will reduce paperwork and processing times, and provide more reliable, real-time access for constituents and attorneys to file complaints and track the status of their cases.
The MCAD is committed to supporting users at every stage of the filing process. The portal will include step-by-step online tutorials, knowledge articles, and frequently asked questions (FAQs) to help users understand how to navigate the portal and complete their filings successfully. In addition, the MCAD will provide an online pre-screener questionnaire to assist constituents in determining whether they are eligible to file a complaint and if the MCAD is the appropriate agency for their claim before getting too far along in the filing process.
Once fully launched, the MCAD Case Portal will be available for use by all parties filing a new complaint, becoming first available to attorneys as the Commission begins working with its new system. Online filing for unrepresented (pro se) complainants will follow shortly thereafter.
Phased Rollout of Online Portal
- Phase 1: Beta Launch (March 2, 2026)
Internal staff use with limited external access for testing purposes and system refinement. - Phase 2: Limited Availability (Date To Be Announced)
Online complaint filing available for attorneys. - Phase 3: General Availability (Date To Be Announced)
Full access to the portal for all users.