Audit  Audit of the Department of Career Services

Audit encourages the agency to improve its training process for employees accessing its Massachusetts One-Stop Employment System (MOSES).

Organization: Office of the State Auditor
Date published: September 26, 2018

Executive Summary

In accordance with Section 12 of Chapter 11 of the Massachusetts General Laws, the Office of the State Auditor has conducted a performance audit of the Department of Career Services (DCS) for the period July 1, 2014 through December 31, 2016. In this performance audit, we sought to determine whether DCS had an effective job information system in place for job seekers and employers in the Commonwealth; whether its job placement reports were accurate; whether and to what extent it achieved its annual performance goals for its programs; and whether job seekers and potential employers were able to effectively navigate the JobQuest system, which collects job-related information and stores it in the Massachusetts One-Stop Employment System (MOSES) database.

Below is a summary of our findings and recommendations, with links to each page listed.

Finding 1

DCS allowed some of its staff members to access MOSES without first receiving proper training.


DCS management should not give staff members access to MOSES before they have received the required training. To this end, DCS should explore options for making the required training more accessible to staff members who need it. For example, it could develop written training manuals, online on-demand training modules, and/or a three-day recorded training session, with a self-test, that it could make available to all staff members before giving them access to the system.

A PDF copy of the audit of the Department of Career Services is available here.

List of Abbreviations


Department of Career Services


Department of Unemployment Assistance


Massachusetts One-Stop Employment System


Workforce Investment Act




(617) 727-3014


Massachusetts State House
Room 230
Boston, MA 02133

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