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Audit

Audit  Audit of the Southeastern Regional Transit Authority

Our office conducted a performance audit of the Southeastern Regional Transit Authority (SRTA) for the period October 1, 2019 through September 30, 2021.

Organization: Office of the State Auditor
Date published: August 30, 2023

Executive Summary

In accordance with Section 12 of Chapter 11 of the Massachusetts General Laws, the Office of the State Auditor has conducted a performance audit of the Southeastern Regional Transit Authority (SRTA) for the period October 1, 2019 through September 30, 2021.

In this performance audit, we assessed whether SRTA delivered paratransit services required by the Americans with Disabilities Act (ADA) on time in accordance with Section 37.23(a) of Title 49 of the Code of Federal Regulations and SRTA’s Information Brochure for Disabled Services Demand Response and Massachusetts Access Passes. We also examined SRTA’s ADA paratransit complaint resolution procedures to determine whether it responded to ADA paratransit complaints in accordance with Section 27.13(b) of Title 49 of the Code of Federal Regulations and SRTA’s Information Brochure for Disabled Services Demand Response and Massachusetts Access Passes.

Below is a summary of our finding and recommendations, with links to each page listed.

Finding 1
 

SRTA did not follow required procedures for processing and documenting ADA paratransit complaints.

Recommendations
 
  1. SRTA should follow required procedures for processing and documenting ADA paratransit complaints.
  2. SRTA should establish monitoring controls to ensure that its contracted paratransit provider resolves ADA paratransit complaints in a timely manner and that it documents ADA paratransit complaints consistently in its system.

Table of Contents

Downloads

Open PDF file, 869.37 KB,  Audit of the Southeastern Regional Transit Authority (English, PDF 869.37 KB)

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