The Massachusetts Department of Children and Families (DCF) is committed to ensuring equal access for all DCF consumers to programs and services, including those of linguistic and cultural minority groups with Limited English Proficiency (LEP) and individuals with disabilities that effect communication.
At any time during your interactions with the Department, please inform DCF if your primary language is not English or you have a disability affecting communication. DCF will provide a qualified interpreter and/or auxiliary aids and services AT NO COST to ensure effective communication and access to Department programs, services, or activities. American Sign Language services are available through a contract with the Massachusetts Commission for the Deaf and Hard of Hearing (MCDHH) to benefit those individuals who are deaf or hard of hearing.
Additional information about DCF’s language access services is contained in the Department’s Language Access Plan and can be found at the link below.
Individuals may file a complaint if they believe they have not been provided language access services or have been denied the benefits of the Department’s Language Access Plan. The Complaint must be in writing and filed within six (6) months of the alleged denial.
A written complaint may be filed with:
The DCF Office of the Ombudsman at the link below
The Office of Access and Opportunity, submitted to the attention of:
Office of Access and Opportunity
Executive Office of Administration and Finance
State House, Room 373
Boston, MA 02111