- This page, Massachusetts Virtual Small Business Summit, is offered by
- Office of Consumer Affairs and Business Regulation
- Division of Banks
- Division of Insurance
- Division of Occupational Licensure
Massachusetts Virtual Small Business Summit
Overview of Massachusetts Virtual Small Business Summit
Spend a day working ON your business, not IN your business.
Learn from industry experts & thought leaders on an array of topics to help you grow personally & professionally, and provide actionable steps to help your business thrive!
The Small Business Summit will give you the tools you need to better your business!
Agenda
10:00 AM: WELCOME + OPENING REMARKS
Better Business Bureau® + Office of Consumer Affairs and Business Regulation + Small Business Administration
10:30 AM: LEADING A REGULATORY AGENCY DURING THE PANDEMIC
Mary Gallagher + Gary Anderson + Layla R. D’Emilia
The world has changed significantly over the past ten months as a result of the pandemic emergency, and that has forced everyone to evaluate how they do business. Hear from the Undersecretary of Consumer Affairs and Business Regulation and the commissioners of banking, insurance, and professional licensure to learn how they have navigated these unprecedented times. The conversation will cover this team’s efforts to ensure access for consumers and stability for the business segments they regulate, including their contributions to industry specific guidance issued by the Governor’s Office during this period.
11:00 AM: SBA MASSACHUSETTS DISTRICT OFFICE UPDATE
Robert Nelson + Norman Eng
Join SBA MA District Director Bob Nelson and Public Affairs Specialist Norman Eng for an update on programs and services available for small businesses. Get connected with the SBA resource network and have your questions answered!
11:30 AM: THE ROLE OF TRUST IN REPUTATION MANAGEMENT
Nancy Cahalen
A critical asset to any organization, reputation is important to control. When damaged, reputation can have tangible financial consequences. Using an interactive approach inspired by BBB’s 100-year history of “customer experience” advocacy and knowledge, this program will introduce business owners to how maintaining BBB’s eight Standards for Trust can positively impact their company’s reputation from the get-go and help maintain it throughout the life of the business.