Division of Insurance (DOI)

The primary mission of the Division of Insurance is to monitor the solvency of its licensees in order to promote a healthy, responsive and willing marketplace for consumers who purchase insurance products. Protection of consumer interests is of prime importance to the Division and is safeguarded by providing accurate and unbiased information so consumers may make informed decisions and by intervening on behalf of consumers who believe they have been victimized by unfair business practices.

Contact Us

Division of Insurance


1000 Washington Street , Suite 810, Boston, MA 02118


Open Monday to Friday 8:45 am-5:00 pm.

Toll Free (877) 563-4467

Open Monday to Friday 8:45 am-5:00 pm.

Who we serve

Insurance consumers

Insurance companies

About Us

The Division of Insurance (DOI) administers the laws of the Commonwealth as they pertain to the protection of the insurance consumer through the regulation of the insurance industry. The DOI monitors financial solvency, licenses insurance companies and producers, reviews and approves rates and forms, and coordinates the takeover and liquidation of insolvent insurance companies and the rehabilitation of financially troubled companies. We also investigate and enforce state laws and regulations pertaining to insurance and responds to consumer inquiries and complaints. The DOI provides the public with information regarding various types of insurance through this website and assorted publications.

We hope that you find the information you are seeking right here. If you have specific questions, a complaint to register or suggestions, please contact our Consumer Hotline (617) 521-7794 or (877)-563-4467 (Toll Free).

Notice of Public Sessions to Review Process for Merrimack Valley Gas Incident Claims

Bulletin 2018-05; Emergency Procedures Related to the Damages Arising from the Gas Line Explosions and Fires Occurring on September 13, 2018 in Andover, North Andover and Lawrence Massachusetts; Issued 9/25/18

Insurance Tips For Consumers Impacted By Merrimack Valley Gas Incident

Consejos de seguro para consumidores afectados por el incidente del gas en Merrimack Valley

Frequently Asked Questions Regarding Homeowner's Insurance Claims -- Updated November 15, 2018

Preguntas frecuentes sobre reclamaciones de seguros de propietarios de viviendas

DOI Departments

Baker-Polito Administration Names Gary Anderson as Commissioner of Insurance

Upcoming Events from Division of Insurance

No upcoming events scheduled