Who we serve
The Division of Insurance (DOI) administers the laws of the Commonwealth as they pertain to the protection of the insurance consumer through the regulation of the insurance industry. The DOI monitors financial solvency, licenses insurance companies and producers, reviews and approves rates and forms, and coordinates the takeover and liquidation of insolvent insurance companies and the rehabilitation of financially troubled companies. We also investigate and enforce state laws and regulations pertaining to insurance and responds to consumer inquiries and complaints. The DOI provides the public with information regarding various types of insurance through this website and assorted publications.
We hope that you find the information you are seeking right here. If you have specific questions, a complaint to register or suggestions, please contact our Consumer Hotline (617) 521-7794 or (877)-563-4467 (Toll Free).
Bulletin 2018-05; Emergency Procedures Related to the Damages Arising from the Gas Line Explosions and Fires Occurring on September 13, 2018 in Andover, North Andover and Lawrence Massachusetts; Issued 9/25/18
Frequently Asked Questions Regarding Homeowner's Insurance Claims -- Updated November 15, 2018