The primary mission of the Division of Insurance (DOI) is to monitor the solvency of its licensees in order to promote a healthy, responsive and willing marketplace for consumers who purchase insurance products. Protection of consumer interests is of prime importance to the Division and is safeguarded by providing accurate and unbiased information so consumers may make informed decisions and by intervening on behalf of consumers who believe they have been victimized by unfair business practices.
Contact Us
Address
1000 Washington Street , Suite 810, Boston, MA 02118
Phone
Main
(617) 521-7794
Open Monday to Friday 8:45 am-5:00 pm.
Toll Free
(877) 563-4467
Open Monday to Friday 8:45 am-5:00 pm.
Who we serve
The Division of Insurance (DOI) administers the Commonwealth's laws pertaining to the protection of the insurance consumer through the regulation of the insurance industry. The DOI monitors financial solvency, licenses insurance companies and producers, reviews and approves rates and forms, and coordinates the takeover and liquidation of insolvent insurance companies and the rehabilitation of financially troubled companies. We also investigate and enforce state laws and regulations pertaining to insurance and respond to consumer inquiries and complaints.