Division of Banks

The Division of Banks (DOB) is the chartering authority and primary regulator for financial service providers in Massachusetts. DOB's primary mission is to ensure a sound, competitive, and accessible financial services environment throughout the Commonwealth.

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Contact Us

Address

Main Office

1000 Washington Street, 10th Floor, Boston, MA 02118-6400

Directions

Phone

Main (617) 956-1500

Open Monday through Friday 9:00 am - 5:00 pm.

Toll-Free (800) 495-BANK (2265)

Open Monday through Friday 9:00 am - 5:00 pm.

TDD (617) 956-1577

Open Monday through Friday 9:00 am - 5:00 pm. Use this number if you are hearing impaired.

Online

Fax

(617) 956-1599

Who we serve

The DOB supervises nearly 170 state-chartered banks and credit unions and over 10,000 non-depository licensees doing business in Massachusetts. The supervision of these entities allow us to implement and enforce consumer protection laws while providing consumers the information needed to make informed financial decisions.

Non-depository institutions doing business in Massachusetts supervised by the DOB include:

Mortgage lenders
Mortgage brokers
Mortgage loan originators
Consumer finance companies
Money service businesses
Debt collectors
Loan servicers

Learn more about the DOB, the departmental units, and the Commissioner of Banks.

Top actions & services

Submit a complaint to the DOB Public Records Request Find state-chartered banks and credit unions

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Cybersecurity for Consumers and the Financial Industry Reporting Elder Financial Abuse & Fraud Division of Banks Licenses

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