Division of Banks

The Division of Banks (DOB) is the chartering authority and primary regulator for both banking and non-bank financial service providers in Massachusetts. DOB's primary mission is to ensure a sound, competitive and accessible financial services environment throughout the Commonwealth.

Address

Main Office

1000 Washington Street, 10th Floor, Boston, MA 02118-6400

directions

Phone

Main (617) 956-1500

Open Monday through Friday 9:00 am - 5:00 pm.

Toll-Free (800) 495-BANK (2265)

Open Monday through Friday 9:00 am - 5:00 pm.

Consumer Assistance Unit (617) 956-1501

Open Monday through Friday 9:00 am - 5:00 pm.

TDD (617) 956-1577

Open Monday through Friday 9:00 am - 5:00 pm. Use this number if you are hearing impaired.

Online

Email dobconsumer.assistance@state.ma.us

Fax

(617) 956-1599

Who we serve

DOB supervises over 180 state-chartered banks and credit unions with combined assets of over $380 billion. DOB also licenses and examines over 8,000 non-depository institutions doing business in Massachusetts including:

Mortgage lenders
Mortgage brokers
Mortgage loan originators
Consumer finance companies
Money service businesses
Debt collectors
Loan servicers

In July 2017, the DOB began migrating its website content into this new format. While this migration process is underway, some pages will remain on the classic site.