Division of Banks (DOB)

The Division of Banks (DOB) is the chartering authority and primary regulator for financial service providers in Massachusetts. DOB's primary mission is to ensure a sound, competitive, and accessible financial services environment throughout the Commonwealth.

Featured items

Resources for consumers 
Financial industry resources 
Enforcement actions 
Find state-chartered banks and credit unions 
Cybersecurity for the financial services industry 

Contact Us

Address

Main Office
1000 Washington Street, 10th Floor, Boston, MA 02118-6400
directions 

Phone

Main (617) 956-1500

Open Monday through Friday 9:00 am - 5:00 pm.

Toll-Free (800) 495-BANK (2265)

Open Monday through Friday 9:00 am - 5:00 pm.

TDD (617) 956-1577

Open Monday through Friday 9:00 am - 5:00 pm. Use this number if you are hearing impaired.

Online

Contact us Contact detail by unit or inquiry 

Fax

(617) 956-1599

Who we serve

The DOB supervises nearly 180 state-chartered banks and credit unions and over 8,000 non-depository institutions doing business in Massachusetts. The supervision of these entities allow us to implement and enforce consumer protection laws while providing consumers the information needed to make informed financial decisions.

Non-depository institutions doing business in Massachusetts supervised by the DOB include:

  • Mortgage lenders
  • Mortgage brokers
  • Mortgage loan originators
  • Consumer finance companies
  • Money service businesses
  • Debt collectors
  • Loan servicers 

Learn more about the DOB, the departmental units, and the Commissioner of Banks. 

What would you like to do?

Top actions & services

Submit a complaint to the DOB 
Public Records Request 

More actions & services

Cybersecurity for Consumers and the Financial Industry 
Reporting Elder Financial Abuse & Fraud 
Division of Banks Licenses 

Recent news & announcements

News

Fourth Quarter 2018 Enforcement Bulletin 

1/10/2019 Division of Banks

News

Agencies issue statement on financial institutions issuing loans when National Flood Insurance Program is unavailable 

12/31/2018 Division of Banks

See all news and announcements

Upcoming Events

No upcoming events scheduled
See past events

Related organizations

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