The Division of Banks (DOB) is the chartering authority and primary regulator for financial service providers in Massachusetts. DOB's primary mission is to ensure a sound, competitive, and accessible financial services environment throughout the Commonwealth.
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Contact Us
Address
Phone
Main
(617) 956-1500
Open Monday through Friday 9:00 am - 4:00 pm.
Toll-Free
(800) 495-BANK (2265)
Open Monday through Friday 9:00 am - 4:00 pm.
TDD
(617) 956-1577
Open Monday through Friday 9:00 am - 4:00 pm. Use this number if you are hearing impaired.
Online
Contact us
Contact detail by unit or inquiry
Fax
(617) 956-1599
Who we serve
The DOB supervises nearly 170 state-chartered banks and credit unions and over 10,000 non-depository licensees doing business in Massachusetts. The supervision of these entities allow us to implement and enforce consumer protection laws while providing consumers the information needed to make informed financial decisions.
Non-depository institutions doing business in Massachusetts supervised by the DOB include:
- Mortgage lenders
- Mortgage brokers
- Mortgage loan originators
- Consumer finance companies
- Money service businesses
- Debt collectors
- Loan servicers
Learn more about the DOB, the departmental units, and the Commissioner of Banks.
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