Division of Banks DOB

Division of Banks

The Division of Banks (DOB) is the chartering authority and primary regulator for both banking and non-bank financial service providers in Massachusetts. DOB's primary mission is to ensure a sound, competitive and accessible financial services environment throughout the Commonwealth.
Address
Main Office
1000 Washington Street, 10th Floor, Boston, MA 02118-6400
Phone

Open Monday through Friday 9:00 am - 5:00 pm.

Open Monday through Friday 9:00 am - 5:00 pm.

Consumer Assistance Unit (617) 956-1501

Open Monday through Friday 9:00 am - 5:00 pm.

Open Monday through Friday 9:00 am - 5:00 pm. Use this number if you are hearing impaired.

Fax
(617) 956-1599

Who we serve

DOB supervises over 180 state-chartered banks and credit unions with combined assets of over $380 billion. DOB also licenses and examines over 8,000 non-depository institutions doing business in Massachusetts including:

  • Mortgage lenders
  • Mortgage brokers
  • Mortgage loan originators
  • Consumer finance companies
  • Money service businesses
  • Debt collectors
  • Loan servicers 

In July 2017, the DOB began migrating its website content into this new format. While this migration process is underway, some pages will remain on the classic site.

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