Division of Banks

The Division of Banks (DOB) is the chartering authority and primary regulator for financial service providers in Massachusetts. DOB's primary mission is to ensure a sound, competitive, and accessible financial services environment throughout the Commonwealth.

Featured items

Resources for consumers

Financial industry resources

Enforcement actions

Find state-chartered banks and credit unions

Cybersecurity for the financial services industry

MoreLess featured items

Contact Us

Address

Main Office

1000 Washington Street, 10th Floor, Boston, MA 02118-6400

directions

Phone

Main (617) 956-1500

Open Monday through Friday 9:00 am - 5:00 pm.

Toll-Free (800) 495-BANK (2265)

Open Monday through Friday 9:00 am - 5:00 pm.

TDD (617) 956-1577

Open Monday through Friday 9:00 am - 5:00 pm. Use this number if you are hearing impaired.

Online

Fax

(617) 956-1599

Who we serve

The DOB supervises nearly 170 state-chartered banks and credit unions and over 10,000 non-depository licensees doing business in Massachusetts. The supervision of these entities allow us to implement and enforce consumer protection laws while providing consumers the information needed to make informed financial decisions.

Non-depository institutions doing business in Massachusetts supervised by the DOB include:

Mortgage lenders
Mortgage brokers
Mortgage loan originators
Consumer finance companies
Money service businesses
Debt collectors
Loan servicers

Learn more about the DOB, the departmental units, and the Commissioner of Banks.

Top actions & services

Submit a complaint to the DOB Public Records Request

More actions & services

Cybersecurity for Consumers and the Financial Industry Reporting Elder Financial Abuse & Fraud Division of Banks Licenses

Upcoming Events from Division of Banks

209 CMR 41.00: The Licensing of Mortgage Loan Originators and 209 CMR 45.00: The Licensing and Regulation of Money Services Businesses - Proposed Amendments and Public Hearing on November 20, 2019

1000 Washington Street, Hearing Room 1-E, Boston, MA 02118

Wednesday, November 20, 2019

1:30 p.m. - 2:30 p.m.

209 CMR 41.00: The Licensing of Mortgage Loan Originators and 209 CMR 45.00: The Licensing and Regulation of Money Services Businesses - Proposed Amendments and Public Hearing on November 20, 2019
Special Commission to Plan, Develop, and Implement Strategies to Support and Promote Minority-Owned Real Estate and Financial Services Organizations in the Commonwealth

Office of Consumer Affairs and Business Regulation, 501 Boylston Street, 5th floor, Boston, MA 02116

Thursday, November 21, 2019

10 a.m. - 12 p.m.

See all events

State Organizations

Log In to...

State Organizations

Log In to...

Division of Banks (DOB)

Find a service or task

Log in to...