Division of Banks (DOB)

The Division of Banks (DOB) is the chartering authority and primary regulator for financial service providers in Massachusetts. DOB's primary mission is to ensure a sound, competitive, and accessible financial services environment throughout the Commonwealth.

Featured items

Resources for consumers 
Financial industry resources 
Enforcement actions 
Find state-chartered banks and credit unions 
Cybersecurity for the financial services industry 

Contact Us

Address

Main Office
1000 Washington Street, 10th Floor, Boston, MA 02118-6400
directions 

Phone

Main (617) 956-1500

Open Monday through Friday 9:00 am - 5:00 pm.

Toll-Free (800) 495-BANK (2265)

Open Monday through Friday 9:00 am - 5:00 pm.

TDD (617) 956-1577

Open Monday through Friday 9:00 am - 5:00 pm. Use this number if you are hearing impaired.

Online

Contact us Contact detail by unit or inquiry 

Fax

(617) 956-1599

Who we serve

The DOB supervises nearly 180 state-chartered banks and credit unions and over 8,000 non-depository institutions doing business in Massachusetts. The supervision of these entities allow us to implement and enforce consumer protection laws while providing consumers the information needed to make informed financial decisions.

Non-depository institutions doing business in Massachusetts supervised by the DOB include:

  • Mortgage lenders
  • Mortgage brokers
  • Mortgage loan originators
  • Consumer finance companies
  • Money service businesses
  • Debt collectors
  • Loan servicers 

Learn more about the DOB, the departmental units, and the Commissioner of Banks. 

What would you like to do?

Top actions & services

Submit a complaint to the DOB 
Public Records Request 

More actions & services

Cybersecurity for Consumers and the Financial Industry 
Reporting Elder Financial Abuse & Fraud 
Division of Banks Licenses 

Recent news & announcements

News

Important settlement update for PHH customers 

11/09/2018 Division of Banks

News

Third Quarter 2018 Enforcement Bulletin 

10/26/2018 Division of Banks

See all news and announcements

Upcoming Events

No upcoming events scheduled
See past events

Related organizations

Did you find what you were looking for on this webpage? *
We use your feedback to help us improve this site but we are not able to respond directly. Please do not include personal or contact information. If you need a response, please locate the contact information elsewhere on this page or in the footer.
We use your feedback to help us improve this site but we are not able to respond directly. Please do not include personal or contact information. If you need a response, please locate the contact information elsewhere on this page or in the footer.

If you need to report child abuse, any other kind of abuse, or need urgent assistance, please click here.

Feedback