Division of Banks (DOB)

Division of Banks

The Division of Banks (DOB) is the chartering authority and primary regulator for financial service providers in Massachusetts. DOB's primary mission is to ensure a sound, competitive, and accessible financial services environment throughout the Commonwealth.

Contact Us

Address

Main Office
1000 Washington Street, 10th Floor, Boston, MA 02118-6400
directions 

Phone

Main (617) 956-1500

Open Monday through Friday 9:00 am - 5:00 pm.

Toll-Free (800) 495-BANK (2265)

Open Monday through Friday 9:00 am - 5:00 pm.

TDD (617) 956-1577

Open Monday through Friday 9:00 am - 5:00 pm. Use this number if you are hearing impaired.

Online

Contact us Contact detail by unit or inquiry 

Fax

(617) 956-1599

Who we serve

The DOB supervises over 180 state-chartered banks and credit unions and over 8,000 non-depository institutions doing business in Massachusetts. The supervision of these entities allows us to implement and enforce consumer protection laws while providing consumers the information needed to make informed financial decisions.

Non-depository institutions doing business in Massachusetts supervised by the DOB include:

  • Mortgage lenders
  • Mortgage brokers
  • Mortgage loan originators
  • Consumer finance companies
  • Money service businesses
  • Debt collectors
  • Loan servicers 

Learn more about the DOB, the departmental units, and the Commissioner of Banks. 

What would you like to do?

Top actions & services

Banking Complaints 
Enforcement actions 
DOB Public Records Request  

More actions & services

Cybersecurity for Consumers and the Financial Industry 
Reporting Elder Financial Abuse & Fraud 
Financial Industry Legal Resources 
Financial Resources for Consumers 
Division of Banks Licenses 
Financial Industry Services and Resources 

Recent news & announcements

News

Second Quarter 2018 Enforcement Bulletin 

7/24/2018 Division of Banks

Press Release

Massachusetts Division of Banks joins multi-state Consent Order Against Equifax Inc. 

6/28/2018 Division of Banks

See all news and announcements

Upcoming Events

No upcoming events scheduled
See past events

Related organizations

Did you find what you were looking for on this webpage? *
We use your feedback to help us improve this site but we are not able to respond directly. Please do not include personal or contact information. If you need a response, please locate the contact information elsewhere on this page or in the footer.
We use your feedback to help us improve this site but we are not able to respond directly. Please do not include personal or contact information. If you need a response, please locate the contact information elsewhere on this page or in the footer.

If you need to report child abuse, any other kind of abuse, or need urgent assistance, please click here.

Feedback