Division of Banks

The Division of Banks (DOB) is the chartering authority and primary regulator for financial service providers in Massachusetts. DOB's primary mission is to ensure a sound, competitive, and accessible financial services environment throughout the Commonwealth.

Address

Main Office

1000 Washington Street, 10th Floor, Boston, MA 02118-6400

directions

Phone

Main (617) 956-1500

Open Monday through Friday 9:00 am - 5:00 pm.

Toll-Free (800) 495-BANK (2265)

Open Monday through Friday 9:00 am - 5:00 pm.

TDD (617) 956-1577

Open Monday through Friday 9:00 am - 5:00 pm. Use this number if you are hearing impaired.

Online

Contact us Contact detail by unit or inquiry

Fax

(617) 956-1599

Who we serve

The DOB supervises over 180 state-chartered banks and credit unions and over 8,000 non-depository institutions doing business in Massachusetts. The supervision of these entities allows us to implement and enforce consumer protection laws while providing consumers the information needed to make informed financial decisions.

Non-depository institutions doing business in Massachusetts supervised by the DOB include:

Mortgage lenders
Mortgage brokers
Mortgage loan originators
Consumer finance companies
Money service businesses
Debt collectors
Loan servicers

Learn more about the DOB, the departmental units, and the Commissioner of Banks.

Featured services

Banking Complaints

Enforcement actions

DOB Public Records Request

More services

Cybersecurity for Consumers and the Financial Industry

Reporting Elder Financial Abuse & Fraud

Financial Industry Legal Resources

Financial Resources for Consumers

Division of Banks Licenses

Financial Industry Services and Resources

Recent news & announcements

Press Release

Baker-Polito Administration Awards $1.5 Million to Support Foreclosure Education & First-time Homebuyer Counseling

4/09/2018 Division of Banks

News

Federal Bank Regulators Hosting Webinar on Latest Call Report Revisions

4/03/2018 Division of Banks

News

Massachusetts Office of Consumer Affairs and Division of Banks Recognize Financial Literacy Month

4/12/2018 Office of Consumer Affairs and Business Regulation
News

State Financial Regulators Name Fintech Innovation Contacts

4/10/2018 Division of Banks
Press Release

Division of Banks Announces $2 Million Settlement Over Unlicensed Loan Servicing and Lending Activities at LendingClub Corporation

4/02/2018 Office of Consumer Affairs and Business Regulation
Press Release

Division of Banks Announces Settlement over Deficient Loan Servicing Practices at Ocwen

4/02/2018 Office of Consumer Affairs and Business Regulation

Consent Order Requires Corrective Action and Penalty of $1 Million
News

Banking for marijuana-related businesses in Massachusetts

3/27/2018 Division of Banks

Information about banking marijuana-related businesses in Massachusetts
News

Western Union Claim Deadline Extended

3/16/2018 Division of Banks

See all news and announcements

Upcoming Events

No upcoming events scheduled

See past events

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