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DCAMM AV Issue Reporting

Agency AV Contacts to complete this form to report AV issues to DCAMM.

Troubleshooting Guide

ProblemFirst Try ThisIf still not workingAV Equipment Needs Repair
Screen does not come onPlug HDMI cable into the laptopNotify AV key contactAV key contact requests AV repair
Screen comes on but does not show desktop screenPress and hold Windows Button and tap P then select monitorNotify AV key contactAV key contact requests AV repair
Camera and sound do not workPlug USB cable into the laptopNotify AV key contactAV key contact requests AV repair
Camera zooms in and outHave group in room sit closer togetherNotify AV key contactAV key contact requests AV repair
Low laptop batteryBring laptop charger cord and plug in to tableNotify AV key contactThis is not an AV equipment problem
No network accessPlug ethernet cable into laptop or enable and connect to Wifi then check signal strengthContact IT desktop supportThis is not an AV equipment problem
Teams, Zoom or Webex does not loadCheck laptop software installationContact IT desktop supportThis is not an AV equipment problem

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