- Get the person's attention before you begin speaking to them. For a Deaf or a late deafened person facing away from you, a wave from the side, or a gentle tap on the shoulder (if social distancing protocols allow) is helpful. Calling someone’s name or saying “excuse me” is generally less effective for persons who may not be able to hear you or locate where the sound is coming from.
- Always ask the person what the best way to communicate with them is and what form of communication access they require, if any. This should be done with enough lead time that you can meet requests for specific accommodations that you may not have on hand.
- A Deaf person may require an ASL interpreter, while a hard of hearing person may require an assistive listening device and a late deafened person may require CART (verbatim text transcription of the spoken word). Please be sure all participants’ stated communication needs have been met before proceeding. If any participant does not have full communication access, the meeting or event should be postponed.
- Always face and speak directly to the person whom you are communicating with, not their partner, spouse, or communication facilitator.
- Keep your face and mouth visible whenever safely possible. Wear masks with a transparent window so that people can see your lips to speech-read and “see” your expressions. Please DO NOT remove or pull down your mask as this is dangerous in close proximity.
- Remove gum, cigarettes, food, or other objects from mouth when you are not wearing a mask, as this makes speech-reading impossible.
- Be sure there is enough lighting in the location and that seating is arranged so that everyone in a meeting or conversation can see everyone else. This also applies to remote meetings – check your self-view window to be sure your face is clearly visible and well lit, and there are no bright light sources behind you that could silhouette you. Windows or other bright light sources, even if they are not directly behind you, can cause distracting and bothersome lighting effects and shadows.
- For any situation involving multiple speakers, please lay the groundwork for an inclusive meeting by reiterating best communication practices.
- For impromptu, brief information exchanges, pen and paper, texting, and speech-to-text applications on a smartphone or tablet may be used with everyone’s consent. Remember that what works for one person does not necessarily work for another.
- Select physically accessible, quiet and visually plain locations for conversations and meetings. Loud and busy environments create audible and visual distractions.
- Maintain eye contact with Deaf, hard of hearing and late deafened participants, and do not be afraid to inquire whether communication access is effective for everyone. Do not specifically ask one person because this ‘outs’ them to others who may not know of their disability.
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