• This page, Apply for a debt collector license or loan servicer registration, is   offered by
  • Division of Banks

Apply for a debt collector license or loan servicer registration

Anyone engaging in third-party collection of consumer debt, or who purchases and directly collects consumer debt must be licensed through the Division of Banks (DOB). Anyone who services a loan owed to another needs to be registered through the DOB.

Division of Banks

Phone

Open Monday through Friday 9:00 am - 4:00 pm.

Open Monday through Friday 9:00 am - 4:00 pm.

Open Monday through Friday 9:00 am - 4:00 pm. Use this number if you are hearing impaired.

The Details

What you need

There are some licensing and registration exemptions based on Massachusetts General Laws and regulation.

When applying for a debt collector license or third party loan servicer registration, the DOB recommends reviewing all applicable laws, regulations, and regulatory bulletins prior to submitting an application.

Fees

Name Fee Unit
license fee (debt collector, student loan servicers) $1,000 per license
FBI criminal background check (debt collectors and student loan servicers) $36.25 per owner(s) and control person(s)
Loan servicer registration fee $500 per registration
Loan servicer NMLS processing fee $120 per registration
Investigation fee (debt collector and loan servicer) $300 per license
Credit report fee (debt collector and loan servicer) $15 per control person(s)

How to apply

All Debt Collector or Loan Servicer license applications are submitted online using the NMLS with any supporting documents being mailed to the Division.

If you are associated with a company, it is important that you check in with your company before creating or completing a record in the NMLS.

Paper license/registration applications are no longer accepted.  

Mail documents to the DOB:

Massachusetts Division of Banks

Loan Originator Licensing

1000 Washington Street, 10th Floor

Boston, MA 02118

More info

All fees collected through the NMLS are nonrefundable.

Contact

Address
Main Office
One Federal Street, Suite 710, Boston, MA 02110-2012
Phone

Open Monday through Friday 9:00 am - 4:00 pm.

Open Monday through Friday 9:00 am - 4:00 pm.

Open Monday through Friday 9:00 am - 4:00 pm. Use this number if you are hearing impaired.

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