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Division of Banks staff directory

Use the below contact information to reach the appropriate person within the Division of Banks (DOB).
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Commissioner's office

Executive Assistant to the Commissioner of Banks

Phone

Elizabeth Hopkinson 617-956-1510

Online

elizabeth.hopkinson@mass.gov

Consumer Assistance

Massachusetts Division of Banks Consumer Assistance Unit

Phone

617-956-1501

Online

CAU email dobconsumer.assistance@mass.gov
File a complaint with the Division of Banks 

Foreclosure Delay Request Hotline

If you have a foreclosure scheduled in the next 7 days, The DOB can help secure a delay in the foreclosure process until you reach a counselor.

Phone

1-617-956-1501

Mortgage Review Board  

Phone

Andrew Papalegis 617-368-1648

Online

andrew.papalegis@mass.gov
File an appeal with the Mortgage Review Board 

Examinations

Examination contacts by unit

Phone

Bank safety and soundness 617-956-1524

Michael Hensler

Credit union safety and soundness 617-367-4478

Christopher Morrison

Bank and credit union consumer protection/CRA 617-956-1546

Irene Gutierrez

Finance companies and money service businesses 617-956-1551

Liam O'Driscoll

Mortgage brokers, mortgage lenders, and MLCI 617-956-1563

Ruth Barry

Online

Bank safety and soundness michael.hensler@mass.gov
Credit union safety and soundness christopher.morrison@mass.gov
Bank and credit union consumer protection/CRA irene.gutierrez@mass.gov
Finance companies and money service businesses liam.odriscoll@mass.gov
Mortgage brokers, mortgage lenders, and MLCI ruth.barry@mass.gov

Fintech

Fintech and Innovation

Phone

Holly Chase 617-367-4409

Online

holly.chase@mass.gov

Foreclosure Database filings

Foreclosure Database filings  

Phone

Irene Gutierrez 617-956-1546

Online

irene.gutierrez@mass.gov
File a foreclosure petition with the DOB 

Legal unit

Legal Paralegal  

Contact the legal unit for questions about bank and credit union branch applications, bank and credit union insurance sales, corporate transactions, letters of legal existence, opinions and decisions, parity applications, and wholly-owned subsidiaries.

Phone

Maureen Cunningham 617-956-1500

Online

maureen.cunningham@mass.gov

Licensing and registrations

Licensing contacts by unit

Phone

Foreign Transmittal (FT) Agents/Branches 617-956-1565

Marisol Monzon

Foreign Transmittal (FT) Agent/Branch Invoices 617-956-1554

Pamela Kaufman

Finance Companies and Money Service Businesses 617-956-1562

Wesley Ho

Automated Teller Machine (ATM) Registrations 617-956-1562

Wesley Ho

Automated Teller Machine (ATM) Invoices 617-956-1565

Marisol Monzon

Mortgage Loan Originators (MLOs) 617-956-1553

Harry Burgess

Mortgage Brokers/Lenders 617-956-1561

Corey Burrows

Mortgage Broker/Lender Branches 617-956-1648

Andrew Papalegis

Online

Foreign Transmittal (FT) Agents/Branches marisol.monzon@mass.gov
Foreign Transmittal (FT) Agent/Branch Invoices pamela.kaufman@mass.gov
Finance Companies and Money Service Businesses wesley.ho@mass.gov
Automated Teller Machine (ATM) Registrations wesley.ho@mass.gov
Automated Teller Machine (ATM) Invoices marisol.monzon@mass.gov
Mortgage Loan Originators (MLOs) harry.burgess@mass.gov
Mortgage Brokers/Lenders corey.burrows@mass.gov
Mortgage Broker/Lender Branches andrew.papalegis@mass.gov

Public comments and requests

Community Reinvestment Act  

Phone

Irene Gutierrez 617-956-1546

Online

irene.gutierrez@mass.gov

Public Records Requests  

Online

Records Access Officer dob.rao@mass.gov
Submit a DOB Public Records Request 

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