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Division of Banks staff directory

Use the below contact information to reach the appropriate person within the Division of Banks (DOB).

Table of Contents

Commissioner's office

Executive Assistance to the Commissioner of Banks

Phone

Elizabeth Hopkinson 617-956-1510

Consumer assistance

All complaints are processed through our Consumer Assistance Unit

Foreclosure Delay Request Hotline

If you have a foreclosure scheduled in the next 7 days, The DOB can help secure a delay in the foreclosure process until you reach a counselor.

Examinations

Examination contacts by unit

Phone

Bank safety and soundness 617-956-1524

Michael Hensler

Credit union safety and soundness 617-956-1532

Andrea Cipolla

Bank and credit union consumer protection/CRA 617-956-1546

Irene Weydt

Finance companies and money service businesses 617-956-1551

Liam O'Driscoll

Mortgage brokers, mortgage lenders, and MLCI 617-956-1563

Ruth Barry

Online

Bank safety and soundness michael.hensler@mass.gov
Credit union safety and soundness andrea.cipolla@mass.gov
Bank and credit union consumer protection/CRA irene.weydt@mass.gov
Finance companies and money service businesses liam.o'driscoll@mass.gov
Mortgage brokers, mortgage lenders, and MLCI ruth.barry@mass.gov

Fintech

Fintech and innovation

Phone

Paul Gibson 617-956-1536

Foreclosure Database filings

Legal unit

Contact the legal unit for questions about bank and credit union branch applications, bank and credit union insurance sales, corporate transactions, letters of legal existence, opinions and decisions, parity applications, and wholly-owned subsidiaries.

Phone

Maureen Cunningham 617-956-1500

Licensing and registrations

Automated teller machines (ATM)

Phone

Marisol Monzon 617-956-1565

Mortgage licensing unit

Press inquiries

Director of Communications

Phone

Jacqueline Horigan 617-973-8709

Public comments and requests

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