Auto Attendant and IVR Services

IVR refers only to systems that connect to a database, while Automated Attendant refers only to answering, routing and holding calls (functions that might be done by human attendants).   

Auto Attendant is a voice menu system that transfers callers to an extension without going through an operator, allowing callers to navigate an agency's services by directing them to press a button that corresponds to a particular service.  Auto attendant is an automated phone system that handles calls to your main company number.  Use an automated answering service to welcome callers with a custom greeting, announce employee and department extensions to allow callers to select the appropriate extension, and filter and manage call flow to ensure all calls are answered promptly and routed properly. 

Interactive voice response (IVR) is a technology that allows humans to interact with a computer-operated phone system through the use of voice and DTMF tones input via a keypad. IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed. IVR systems deployed in the network are sized to handle large call volumes and also used for outbound calling as IVR systems are more intelligent than many predictive dialer systems. 

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