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This page, MassVoice, is offered by

MassVoice

MassVoice is a secure private-cloud Unified Communications service tailored exclusively to Massachusetts state and local government clients.

Voice, video, messaging, and content sharing features are provided through a collaboration with our selected Service Partner, delivered via EOTSS’s secure network and hosted with EOTSS’s datacenters. Built on the industry’s leading call-control platforms, MassVoice delivers the full functionality and resiliency of a traditional PBX, without the upkeep of an “on-premise” solution.

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Learn how to request MassVoice services (new site) 

MassVoice Service Description

Learn more about the EOTSS MassVoice service offering for state and local government.

MassVoice Support

Need help? Existing Commonwealth customers can access our support documentation and resources via SharePoint (linked below).

Contact Information

Phone

EOTSS End User Service Desk (844) 435-7629

24x7x365 support for Commonwealth end users

CommonHelp IT Service Desk (866) 888-2808

for agency/Secretariat IT help desks and support personnel

Online

EOTSS End User Service Desk Log in to ServiceNow 
MassGov@service-now.com
CommonHelp IT Service Desk commonhelp.desk@mass.gov
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